Service King Collision Repair
2375 N Glenville Dr,
Richardson, 75082, TX,
United States
Richardson, 75082, TX,
United States
1 866-730-5464
Automotive
Service King Collision Repair Technographics
Service King Collision Repair Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Service King Collision Repair and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Service King Collision Repair employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service King Collision Repair has purchased the following applications: Sage Intacct for ERP Financial in 2014, Sterling Background Check for BackGround Screening in 2017, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service King Collision Repair is running and its propensity to invest more and deepen its relationship with Sage , Sterling Talent Solutions , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service King Collision Repair revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service King Collision Repair intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Service King Collision Repair Tech Stack and Enterprise Applications
Service King Collision Repair ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014 Service King Collision Repair implemented Sage Intacct as its ERP Financial application to support corporate accounting and month end close processes. The deployment was operated alongside Microsoft Dynamics 365 during a transition period, with the finance organization executing monthly close functions across both Sage Intacct and Microsoft Dynamics 365 to maintain continuity of financial reporting.
Sage Intacct was configured to support core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, dimensional accounting, intercompany accounting, and multi-entity consolidation workflows. Configuration emphasized automation of recurring journal entries and close checklists to standardize period close tasks across entities and to align chart of accounts dimensions for reconciliation purposes.
Operational practice included running parallel close and reconciliation processes between Sage Intacct and Microsoft Dynamics 365, with detailed testing procedures to ensure data integrity during the transition from Sage Intacct to Microsoft Dynamics 365. Finance created test scripts, data validation routines, and cutover reconciliation steps to compare balances, intercompany eliminations, and ledger mappings before finalizing migration milestones.
Governance centered on finance ownership of close cadence, role based access controls in Sage Intacct, and documented reconciliation and ticketing workflows to manage exceptions during parallel operations. The implementation narrative links Service King Collision Repair, Sage Intacct, ERP Financial, and corporate finance functions through defined month end controls and structured testing to protect reporting integrity.
|
Service King Collision Repair HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, Service King Collision Repair implemented Sterling Background Check to operationalize candidate screening across its recruiting and HR onboarding processes. The Sterling Background Check BackGround Screening deployment was centered on supporting recruiting coordinator workflows in Richardson, TX and field hiring for both headquarters and regional service center roles.
Sterling Background Check was configured to support candidate-initiated background checks, administrative initiation and tracking of screening authorizations, and delivery of screening results and reporting. Functional capabilities implemented included candidate invitation and status workflows, administrative result review and reporting, and candidate support for initiating checks, reflecting typical BackGround Screening solution functionality.
The implementation included an integration with the ADP applicant tracking system, enabling data handoff for incoming employees and reducing manual reentry between systems. Operational coverage extended to recruiting coordinators and HR operations personnel who routed qualified candidates to field recruiters, supported a toll free candidate hotline, and managed requisitions posted to external job boards.
Governance and process changes emphasized centralized candidate data maintenance within the ATS, recruiter routing rules for field versus HQ roles, and coordinated reporting to HR personnel to support the hiring workflow. Service King assisted candidates through the Sterling Talent Solutions software and supported an ADP and Sterling systems integration with the intent of a more user friendly onboarding process.
|
|
|
|
|
Payroll | HCM |
|
2015 | 2015 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2013 | 2013 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2017 | 2017 |
|
Service King Collision Repair AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Service King Collision Repair implemented LiveChat on its public website. The LiveChat deployment sits within the Chatbots and Conversational AI category and provides a real-time customer messaging channel for initial service inquiries.
Implementation focused on the web chat widget embedding, agent-facing console, conversational templates for common inquiries, chat transcript capture, and dashboard reporting to support operational visibility. LiveChat provided proactive chat invitations and session routing capabilities to direct inbound chats to service desk staff and repair intake teams.
The solution was instrumented at the website level to support customer service intake, appointment scheduling handoffs, and online estimate triage across digital front doors. Operational coverage targeted consumer facing workflows and first contact resolution processes across Service King Collision Repair locations, while data from chat transcripts fed analytics and customer interaction logs.
Governance centered on training frontline agents on scripted responses, defining escalation paths to in-shop operations, and standardizing chat handling procedures for service appointment conversion. The implementation required configuration of conversational workflows and operational playbooks to align LiveChat with existing customer service processes.
|
Service King Collision Repair Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Service King Collision Repair SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Order Management | SCM |
|
2019 | 2020 |
|
Service King Collision Repair CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Service King Collision Repair IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
SD-WAN | IaaS |
|
2016 | 2016 |
|
Service King Collision Repair CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Service King Collision Repair
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director of HR/Talent | Director | HR | |
|
|
|
Recruiting Manager | Manager | HR | |
|
|
|
Human Resources Business Partner, Director | Director | HR | |
|
|
|
Talent Acquisition Manager | Manager | HR | |
|
|
|
General Counsel and Secretary | Manager | Finance | |
|
Apps Being Evaluated by Service King Collision Repair Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Service King Collision Repair IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Service King Collision Repair digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Service King Collision Repair Technographics
Service King Collision Repair is a Automotive organization based in United States,
with around 6000 employees and annual revenues of $1.50 billion.
Service King Collision Repair operates a diverse technology stack with applications such as
Sage Intacct, Sterling Background Check and LiveChat,
covering areas like ERP Financial, BackGround Screening and Chatbots and Conversational AI.
Service King Collision Repair has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Sterling Talent Solutions and LiveChat, Inc..
Service King Collision Repair recently adopted applications including
CodeTwo Email Signatures in 2021, Salesforce Sales Cloud in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Service King Collision Repair’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Service King Collision Repair’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Service King Collision Repair technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.