Melbourne, 3004, VIC,
Australia
Quest Apartment Hotels Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Quest Apartment Hotels Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Quest Apartment Hotels Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quest Apartment Hotels Australia has purchased the following applications: RMS Pay for Payment Processing in 2023, EmploymentHero HRIS for Core HR in 2024, RMS Property Management for Hotel Property Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quest Apartment Hotels Australia is running and its propensity to invest more and deepen its relationship with RMS Cloud , EmploymentHero , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quest Apartment Hotels Australia revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quest Apartment Hotels Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RMS Cloud | Legacy | RMS Pay | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, Quest Apartment Hotels Australia implemented RMS Pay as a Payment Processing solution at its Quest Penrith property in Sydney. The deployment paired RMS Pay with the Guest Portal to introduce automated guest payments and digital check-ins at the property level.
The implementation configured RMS Pay to handle arrival payment capture workflows and used the Guest Portal to shift check-in and payment initiation to a digital channel, reducing manual front desk payment handling. RMS Pay and the Guest Portal were implemented as the primary Payment Processing and guest engagement modules for the site, with configuration focused on automating authorization, capture, and guest-initiated payments.
Operational scope was a finance and front desk use case at the Quest Penrith Sydney property, impacting front desk operations and property-level finance processes. The work centered on integrating the guest-facing Guest Portal workflow with RMS Pay payment flows to streamline arrival processing and reconcile payments at the property.
Governance and process change emphasized shifting payment handling from manual cashiering to portal-driven capture and property finance reconciliation. Outcomes reported by the site include reduced manual payment handling, zero chargebacks since 2023, and arrival payment processing reduced to under five minutes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EmploymentHero | Legacy | EmploymentHero HRIS | Core HR | HCM | n/a | 2024 | 2024 |
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Payroll | HCM |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RMS Cloud | Legacy | RMS Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2021 | 2021 |
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