Quest Apartment Hotels Australia
Level 21, 390 St Kilda Road,
Melbourne, 3004, VIC,
Australia
Melbourne, 3004, VIC,
Australia
61 3 8699-1500
Leisure and Hospitality
Quest Apartment Hotels Australia Technographics
Quest Apartment Hotels Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Quest Apartment Hotels Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Quest Apartment Hotels Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quest Apartment Hotels Australia has purchased the following applications: RMS Pay for Payment Processing in 2023, EmploymentHero HRIS for Core HR in 2024, RMS Property Management for Hotel Property Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quest Apartment Hotels Australia is running and its propensity to invest more and deepen its relationship with RMS Cloud , EmploymentHero , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quest Apartment Hotels Australia revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quest Apartment Hotels Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Quest Apartment Hotels Australia Tech Stack and Enterprise Applications
Quest Apartment Hotels Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RMS Cloud | Legacy | RMS Pay | Payment Processing | ERP | n/a | 2023 | 2023 |
In 2023, Quest Apartment Hotels Australia implemented RMS Pay as a Payment Processing solution at its Quest Penrith property in Sydney. The deployment paired RMS Pay with the Guest Portal to introduce automated guest payments and digital check-ins at the property level.
The implementation configured RMS Pay to handle arrival payment capture workflows and used the Guest Portal to shift check-in and payment initiation to a digital channel, reducing manual front desk payment handling. RMS Pay and the Guest Portal were implemented as the primary Payment Processing and guest engagement modules for the site, with configuration focused on automating authorization, capture, and guest-initiated payments.
Operational scope was a finance and front desk use case at the Quest Penrith Sydney property, impacting front desk operations and property-level finance processes. The work centered on integrating the guest-facing Guest Portal workflow with RMS Pay payment flows to streamline arrival processing and reconcile payments at the property.
Governance and process change emphasized shifting payment handling from manual cashiering to portal-driven capture and property finance reconciliation. Outcomes reported by the site include reduced manual payment handling, zero chargebacks since 2023, and arrival payment processing reduced to under five minutes.
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Quest Apartment Hotels Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EmploymentHero | Legacy | EmploymentHero HRIS | Core HR | HCM | n/a | 2024 | 2024 |
In 2024, Quest Apartment Hotels Australia implemented EmploymentHero HRIS at its Quest Griffith site to centralize payroll and HR administration. The EmploymentHero HRIS deployment sits in the Core HR category and was configured using the HR + Payroll Premium product for frontline hospitality operations.
The implementation scope focused on the Quest Griffith property, a 68 room site with just over 20 staff, where the platform replaced manual Excel processes and fragmented payroll tasks. Functional modules deployed included payroll processing with ABA file generation and bank transfer workflows, automated superannuation payment routines, leave balance tracking for full time staff, time and attendance capture via clock in and clock out, and work eligibility verification tools for visa entitlements. EmploymentHero HRIS was adopted through a user experience emphasis, enabling rapid onboarding with minimal formal training and access to online chat support.
Operationally the solution established an end to end payroll-to-bank workflow and automated leave and superannuation administration for the site, reducing manual reconciliations and enabling the owner to manage payroll directly. The scope of operational coverage is single site within the Quest Apartment Hotels Australia group, applied to HR and payroll business functions supporting day to day hotel staffing and pay runs. Integrations emphasized in the case study are file based payroll outputs and superannuation payment processing rather than bespoke third party connectors.
Governance and workflow changes included shifting recurring manual calculations and ad hoc head office escalations into system driven processes, instituting automated leave accruals and time capture as authoritative sources for payroll, and embedding visa entitlement checks into workforce eligibility workflows. This restructuring reduced reliance on spreadsheet reconciliation and centralized routine HR controls within EmploymentHero HRIS.
Reported outcomes from the site level case study included higher staff satisfaction with the clock in and clock out system, elimination of previous ABA file and bank transfer issues, simplified leave and superannuation management, and reduced payroll related stress for the owner. These outcomes are presented as operational benefits experienced at Quest Griffith following the EmploymentHero HRIS deployment.
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Payroll | HCM |
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2024 | 2024 |
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Quest Apartment Hotels Australia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RMS Cloud | Legacy | RMS Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Quest Apartment Hotels Australia implemented RMS Property Management, deploying RMS Cloud capabilities to support its online booking presence on the corporate website. The implementation placed RMS Property Management at the center of property operations under the Hotel Property Management category, aligning reservation capture from the website with core operational processes.
RMS Property Management was configured to provide category-standard functional modules including reservations and booking management, front desk operations, housekeeping status, rate management, channel interface controls, and property reporting. The deployment leveraged the RMS Cloud delivery model, enabling centralized configuration and cloud-hosted application services while exposing booking workflows directly on the Quest website.
Integration work focused on embedding RMS Cloud driven booking flows into Quest Apartment Hotels Australia website pages, ensuring booking data entered on the site is captured by RMS Property Management. Operational coverage emphasized property operations, reservations teams, and revenue related functions, with the application serving as the primary Hotel Property Management system for those business functions.
Governance and process work centered on standardizing reservation handling and operational workflows in line with RMS Property Management capabilities, and on configuring rate and channel controls to align with corporate pricing policies. Training and operational handoffs were oriented to property and reservations staff to sustain day to day use of RMS Property Management.
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Quest Apartment Hotels Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Quest Apartment Hotels Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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Quest Apartment Hotels Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2014 | 2014 |
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Quest Apartment Hotels Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Quest Apartment Hotels Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Quest Apartment Hotels Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Quest Apartment Hotels Australia Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Quest Apartment Hotels Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Quest Apartment Hotels Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Quest Apartment Hotels Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Quest Apartment Hotels Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Quest Apartment Hotels Australia Technographics
Quest Apartment Hotels Australia is a Leisure and Hospitality organization based in Australia,
with around 1800 employees and annual revenues of $200.0 million.
Quest Apartment Hotels Australia operates a diverse technology stack with applications such as
RMS Pay, EmploymentHero HRIS and RMS Property Management,
covering areas like Payment Processing, Core HR and Hotel Property Management.
Quest Apartment Hotels Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as RMS Cloud and EmploymentHero.
Quest Apartment Hotels Australia recently adopted applications including
EmploymentHero HRIS in 2024, EmploymentHero Payroll in 2024 and RMS Pay in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Quest Apartment Hotels Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Quest Apartment Hotels Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Quest Apartment Hotels Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.