AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Shakti Pumps (India) Tech Stack and Enterprise Applications

Shakti Pumps (India) AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Shakti Pumps (India) implemented LiveChat on its customer-facing website https://www.shaktipumps.com/. The deployment uses LiveChat in the Chatbots and Conversational AI category to provide real-time visitor engagement and structured lead capture for web traffic. The implementation centers on the LiveChat web chat widget and associated agent console, configured with automated greeting rules, canned responses, and visitor context capture such as page and session data. Functional capabilities align with Chatbots and Conversational AI workflows, including live messaging, message routing, and chat history retention to support follow up by support and sales personnel. Operational coverage is the corporate website channel, with configuration focused on routing incoming chats to support and sales teams and defining business hours and agent availability through the LiveChat admin settings. Governance controls were implemented at the admin level to manage chat triage procedures, canned reply libraries, and agent permissions within the LiveChat console. Rollout and ongoing operations emphasize operationalizing standard response templates and agent training on LiveChat, tying web engagement to existing customer service and sales workflows. The record explicitly notes LiveChat is used on Shakti Pumps website, and all configuration and governance references reflect typical Chatbots and Conversational AI deployment patterns for web-based customer engagement.
Shakti Pumps (India) Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2022 2022
In 2022, Shakti Pumps (India) implemented Google Workspace (Formerly Google G-Suite) and is using Google Workspace (Formerly Google G-Suite) on their website. The deployment leverages Google cloud services to provide Collaboration capabilities for corporate email, document creation, storage, and conferencing. The implementation is tied to the corporate domain found on the public website and surfaces cloud-hosted collaboration endpoints for employee communication and external contact workflows. Functional modules deployed include Gmail, Google Drive, Google Docs, Google Meet and Google Calendar, administered through the Google Workspace admin console to enable centralized user provisioning, domain management, and access controls. Operational coverage addresses core business functions such as corporate communications, customer support, sales coordination and engineering collaboration, using shared storage, real time document editing and video conferencing to support cross functional workflows.
Collaboration Collaboration 2018 2018
Shakti Pumps (India) Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HCL Technologies Legacy HCL Digital Experience Web Content Management Content Management n/a 2022 2022
In 2022, Shakti Pumps implemented HCL Digital Experience on its public website. The deployment is explicitly focused on Web Content Management to centralize corporate content, product pages, and customer-facing documentation for the manufacturing company. The HCL Digital Experience implementation leverages standard Web Content Management capabilities including content authoring and templating, structured publishing workflows, and digital asset management to control media and product collateral. Configuration emphasized site structure and responsive page templates, with role-based editorial controls to enforce consistent page composition and lifecycle management. Operational coverage places responsibility with marketing and communications for content creation and approvals, while site operations administer platform uptime and configuration. Governance was structured around editorial workflows and role-based access controls to support controlled publishing, making HCL Digital Experience the primary CMS for Shakti Pumps public-facing web estate.
Shakti Pumps (India) CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2022 2022

IT Decision Makers and Key Stakeholders at Shakti Pumps (India)

First Name Last Name Title Function Department Email Phone
No data found

Apps Being Evaluated by Shakti Pumps (India) Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shakti Pumps (India) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shakti Pumps (India) digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Shakti Pumps (India) Technographics
Shakti Pumps (India) is a Manufacturing organization based in India, with around 544 employees and annual revenues of $150.0 million.
Shakti Pumps (India) operates a diverse technology stack with applications such as LiveChat, Google Workspace (Formerly Google G-Suite) and HCL Digital Experience, covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Shakti Pumps (India) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveChat, Inc., Google and HCL Technologies.
Shakti Pumps (India) recently adopted applications including LiveChat in 2022, Google Workspace (Formerly Google G-Suite) in 2022 and HCL Digital Experience in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shakti Pumps (India)’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Shakti Pumps (India)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shakti Pumps (India) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.