Pithampur, 454774,
India
Shakti Pumps (India) Technographics
Shakti Pumps (India) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shakti Pumps (India) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 544 Shakti Pumps (India) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shakti Pumps (India) has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2022, HCL Digital Experience for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shakti Pumps (India) is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Google , HCL Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shakti Pumps (India) revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shakti Pumps (India) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shakti Pumps (India) Tech Stack and Enterprise Applications
Shakti Pumps (India) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Shakti Pumps (India) implemented LiveChat on its customer-facing website https://www.shaktipumps.com/. The deployment uses LiveChat in the Chatbots and Conversational AI category to provide real-time visitor engagement and structured lead capture for web traffic.
The implementation centers on the LiveChat web chat widget and associated agent console, configured with automated greeting rules, canned responses, and visitor context capture such as page and session data. Functional capabilities align with Chatbots and Conversational AI workflows, including live messaging, message routing, and chat history retention to support follow up by support and sales personnel.
Operational coverage is the corporate website channel, with configuration focused on routing incoming chats to support and sales teams and defining business hours and agent availability through the LiveChat admin settings. Governance controls were implemented at the admin level to manage chat triage procedures, canned reply libraries, and agent permissions within the LiveChat console.
Rollout and ongoing operations emphasize operationalizing standard response templates and agent training on LiveChat, tying web engagement to existing customer service and sales workflows. The record explicitly notes LiveChat is used on Shakti Pumps website, and all configuration and governance references reflect typical Chatbots and Conversational AI deployment patterns for web-based customer engagement.
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Shakti Pumps (India) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Shakti Pumps (India) implemented Google Workspace (Formerly Google G-Suite) and is using Google Workspace (Formerly Google G-Suite) on their website. The deployment leverages Google cloud services to provide Collaboration capabilities for corporate email, document creation, storage, and conferencing. The implementation is tied to the corporate domain found on the public website and surfaces cloud-hosted collaboration endpoints for employee communication and external contact workflows.
Functional modules deployed include Gmail, Google Drive, Google Docs, Google Meet and Google Calendar, administered through the Google Workspace admin console to enable centralized user provisioning, domain management, and access controls. Operational coverage addresses core business functions such as corporate communications, customer support, sales coordination and engineering collaboration, using shared storage, real time document editing and video conferencing to support cross functional workflows.
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Collaboration | Collaboration |
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2018 | 2018 |
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Shakti Pumps (India) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Digital Experience | Web Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, Shakti Pumps implemented HCL Digital Experience on its public website. The deployment is explicitly focused on Web Content Management to centralize corporate content, product pages, and customer-facing documentation for the manufacturing company.
The HCL Digital Experience implementation leverages standard Web Content Management capabilities including content authoring and templating, structured publishing workflows, and digital asset management to control media and product collateral. Configuration emphasized site structure and responsive page templates, with role-based editorial controls to enforce consistent page composition and lifecycle management.
Operational coverage places responsibility with marketing and communications for content creation and approvals, while site operations administer platform uptime and configuration. Governance was structured around editorial workflows and role-based access controls to support controlled publishing, making HCL Digital Experience the primary CMS for Shakti Pumps public-facing web estate.
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Shakti Pumps (India) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Shakti Pumps (India)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Shakti Pumps (India) Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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