Shared Service Center Ons
Shared Service Center Ons Technographics
Shared Service Center Ons Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shared Service Center Ons and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Shared Service Center Ons employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shared Service Center Ons has purchased the following applications: Microsoft Teams for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2021, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shared Service Center Ons is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shared Service Center Ons revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shared Service Center Ons intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shared Service Center Ons Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Teams | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Shared Service Center Ons engaged Sound to manage a disentanglement of its shared IT environment and provision a new cloud workplace centered on Microsoft Teams. The engagement covered a 200 person workforce across SSC ONS and its municipal partners, and included delivery of new laptops to every employee to establish a standardized cloud-first endpoint estate.
The deployment provisioned an own Microsoft tenant to consolidate collaboration and security controls, with Microsoft Teams used as the primary collaboration platform and Audio Video and Web Conferencing layer. Core functional capabilities implemented included email and file consolidation, with e-mail systems and data from SharePoint and network disks transferred into OneDrive and Microsoft Teams, and company applications made accessible inside the cloud workplace.
Operational integration focused on bringing identity, storage and collaboration into the tenant, enabling role and persona based provisioning for distinct employee groups. The project emphasized tenant-level security and productivity configuration, and replatformed user endpoints to the cloud workplace so that Microsoft Teams, OneDrive and SharePoint operate as the primary collaboration and content services across the organization.
Governance and rollout addressed user adoption challenges stemming from varying digital maturity, with personas used to tailor provisioning and change management. Sound led project management of the disentanglement and cutover, and SSC ONS achieved a successful transition to its own ICT environment where all 200 employees have new laptops, an independent Microsoft tenant, and e-mail and data consolidated to OneDrive and Microsoft Teams, delivered within the predetermined budget.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Shared Service Center Ons implemented Hotjar on its website. Hotjar was deployed as a Customer Experience application to capture qualitative behavioral analytics and direct user feedback, providing a data layer for digital service optimization. Shared Service Center Ons Hotjar Customer Experience relationships center on supporting the organization’s digital service and user research functions within the public-facing site.
Configuration emphasized client-side instrumentation typical of Customer Experience tooling, including session recordings, heatmaps, conversion funnel observation and on-page feedback collection, enabling UX and web teams to observe navigation patterns and collect user comments. The operational scope is the public website, with governance routed through web operations and service delivery teams and with consent-aware analytics and data handling configured to align with Dutch public sector privacy expectations.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021 Shared Service Center Ons implemented New Relic APM to instrument its public website and deliver Application Performance Management across its web presence. New Relic APM was deployed to provide continuous visibility into application response times and user facing performance for the website hosted by the organization in the Netherlands.
The implementation focused on application level instrumentation and monitoring, including agent based transaction tracing, real user monitoring, error analytics, and centralized dashboards for performance visualization. Configuration work included setting alerting thresholds and custom dashboards to surface slow transactions and exceptions, aligning monitoring telemetry with web application endpoints.
Operational coverage centers on the public website and the associated web application stack, with monitoring data routed to the IT operations team responsible for website stability and incident triage. The use of New Relic APM supports Application Performance Management workflows for web operations, enabling incident detection, root cause analysis, and prioritized troubleshooting of web requests and backend responses.
Governance around the deployment established monitoring ownership within the IT operations function, defined escalation paths for alerts, and standardized dashboard and alert configurations to ensure consistent incident handling. The rollout was scoped to the website environment and the web operations team, concentrating governance and operational change on web service monitoring rather than broad enterprise system coverage.
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Shared Service Center Ons
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Shared Service Center Ons Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Shared Service Center Ons Technographics
Shared Service Center Ons is a Government organization based in Netherlands,
with around 120 employees and annual revenues of $10.0 million.
Shared Service Center Ons operates a diverse technology stack with applications such as
Microsoft Teams, Hotjar and New Relic APM,
covering areas like Audio Video and Web Conferencing, Customer Experience and Application Performance Management.
Shared Service Center Ons has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Contentsquare and New Relic.
Shared Service Center Ons recently adopted applications including
Pathwire MailJet in 2022, Zivver Secure Email in 2022 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shared Service Center Ons’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shared Service Center Ons’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shared Service Center Ons technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.