ShipServ
92 Albert Embankment, 7th Floor Tintagel House, Office 709,
London, SE1 7TY,
United Kingdom
London, SE1 7TY,
United Kingdom
44 20 3051-0250
Professional Services
ShipServ Technographics
ShipServ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ShipServ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 ShipServ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ShipServ has purchased the following applications: Microsoft 365 for Collaboration in 2016, Algolia Search for Application, Web and Enterprise Search in 2020, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ShipServ is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ShipServ revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ShipServ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ShipServ Tech Stack and Enterprise Applications
ShipServ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, ShipServ implemented Microsoft 365 to centralize productivity and collaboration across the organization. Microsoft 365 is used by ShipServ as a Collaboration application and the deployment supports the company's approximately 250 employees.
The implementation consolidated standard Microsoft 365 capabilities, including Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for Business for personal file sync, Microsoft Teams for persistent chat and meetings, and the Office desktop and web productivity apps. The configuration indicates a multi-workload tenant approach with centralized administration, mailbox and site provisioning, and client integration of Office applications to enable collaborative authoring and document lifecycle workflows.
Operational coverage targeted corporate functions such as product, sales and support, with tenant level governance implemented through role based administration, identity and access controls, and retention policy configuration consistent with Microsoft 365 environments. ShipServ's public website references Microsoft 365 usage, indicating the service was active and surfaced in site telemetry or vendor signals.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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ShipServ Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, ShipServ implemented Algolia Search on its public website to provide site search and discovery functionality. This deployment uses Algolia Search, an Application, Web and Enterprise Search solution, to power customer-facing search across product and service pages while exposing the Algolia Search API to the web application.
The implementation focused on standard search capabilities including real-time indexing, autocomplete and typeahead, faceted navigation, and relevance tuning. Algolia Search was configured to index web content and catalog-like records, with front-end integration implemented via Algolia Search APIs and client-side JavaScript to render search UI components and handle query routing.
Operational governance centered on search index cadence, relevance management, and search analytics, with ongoing tuning workflows and query log monitoring to refine ranking and facets. The scope of the work was limited to the public website search experience, aligning ShipServ Algolia Search Application, Web and Enterprise Search with web engineering and digital product responsibilities for ongoing maintenance.
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Web Content Management | Content Management |
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2020 | 2020 |
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ShipServ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, ShipServ deployed Hotjar on its public website to add qualitative and behavioral instrumentation in the Customer Experience category. The implementation installed Hotjar's client-side JavaScript to enable session recordings, heatmaps, conversion funnel tracking and on-page feedback collection, leveraging standard Customer Experience capabilities for web analytics and qualitative research. The rollout targeted the corporate web estate, with sampling rules and page-level instrumentation configured to limit data volume during initial collection.
Configuration emphasized session sampling, heatmap segmentation and on-site surveys, with the full application name Hotjar used in tagging and configuration to maintain analytics clarity. Operational ownership was concentrated in digital marketing and UX functions, which used Hotjar data to inform user research and site optimization workflows, and governance included role-based access and data retention controls to address privacy considerations. The deployment operated as a vendor-hosted SaaS client-side implementation, with event and session data captured in-browser and delivered to Hotjar for analysis.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ShipServ ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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ShipServ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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SD-WAN | IaaS |
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2017 | 2017 |
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ShipServ CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Next Generation Firewall | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at ShipServ
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by ShipServ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ShipServ IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ShipServ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ShipServ Technographics
ShipServ is a Professional Services organization based in United Kingdom,
with around 250 employees and annual revenues of $21.0 million.
ShipServ operates a diverse technology stack with applications such as
Microsoft 365, Algolia Search and Hotjar,
covering areas like Collaboration, Application, Web and Enterprise Search and Customer Experience.
ShipServ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Algolia and Contentsquare.
ShipServ recently adopted applications including
Slack Connect in 2022, StackPath CDN in 2022 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ShipServ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ShipServ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ShipServ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.