SHOP.COM
1302 Pleasant Ridge Road,
Greensboro, 27409, NC,
United States
Greensboro, 27409, NC,
United States
1 866-420-1709
Retail
SHOP.COM Technographics
SHOP.COM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SHOP.COM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 SHOP.COM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SHOP.COM has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, Microsoft 365 for Collaboration in 2017, Forter for eCommerce Fraud Protection in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SHOP.COM is running and its propensity to invest more and deepen its relationship with PayPal , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SHOP.COM revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SHOP.COM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SHOP.COM Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, SHOP.COM deployed PayPal Enterprise on its website to centralize online checkout and Payment Processing for its e-commerce operations. The implementation uses PayPal Enterprise as the primary payment processing layer, linking site checkout flows to payment authorization and settlement functions and supporting card and digital wallet acceptance for retail transactions.
The PayPal Enterprise configuration emphasizes checkout workflow integration, including hosted and embedded payment pages, tokenization for stored credentials, and payment authorization workflows. Functional capabilities implemented include real-time authorization, vaulted credential management to support repeat purchases, transaction capture and settlement orchestration, and configurable fraud screening controls consistent with Payment Processing needs.
Operational integration is concentrated on the SHOP.COM public website checkout and the customer-facing order lifecycle, with PayPal Enterprise handling payment gateway interactions and settlement routing to payment networks. The deployment affects e-commerce, finance reconciliation, and customer support workflows, as payment events surface to order processing and post-sale service teams.
Governance and process changes center on centralized payments operations, reconciliation procedures, and chargeback handling workflows managed by SHOP.COM payment operations. PayPal Enterprise is instrumented for transaction logging and dispute workflow handoffs, and ongoing configuration governance is maintained to align payment acceptance rules and fraud screening with the retailer's operational policies.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, SHOP.COM implemented Microsoft 365 to establish a unified Collaboration environment across its retail operations. The deployment positioned Microsoft 365 as an enterprise cloud tenant used to support internal collaboration workflows and is also surfaced on the SHOP.COM website for authenticated staff interactions and content management.
The implementation focused on core Collaboration capabilities, delivering hosted email, document and intranet content management, and real-time communication services consistent with Microsoft 365 functionality. Configuration work emphasized centralized administration, tenant-level security controls, and content governance to manage corporate documents, marketing assets, and cross-functional team spaces.
Operational coverage extended across merchandising, marketing, customer support, and commerce operations, with a phased rollout and tenant-wide policy application to align collaboration, access management, and compliance requirements. Governance practices included centralized administrative roles, policy-driven access and retention controls, and integration of website authentication with the Microsoft 365 tenant to enable secure collaboration tied to SHOP.COM business functions.
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Collaboration | Collaboration |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Forter | Legacy | Forter | eCommerce Fraud Protection | eCommerce | n/a | 2018 | 2018 |
In 2018, SHOP.COM deployed Forter as its eCommerce Fraud Protection on its customer facing website. SHOP.COM configured Forter to provide merchant level fraud prevention and order risk scoring during checkout, embedding Forter decisioning into the storefront payment flow for payment and order protection functions.
Implementation centered on Forter core capabilities such as a real time decision engine, device and behavioral signal analysis, and policy based automation to approve, decline or flag orders for review. Configuration work included mapping Forter decision outputs to checkout workflows and creating rule sets and automation to align with SHOP.COM merchant risk profiles.
Forter was instrumented directly on the SHOP.COM website and integrated into checkout and order orchestration workflows, routing decision outcomes into merchant payment gateway and order management processes and into fraud operations review queues. The deployment covered operational touch points for authorization and order fulfillment, enabling automated enforcement at the point of sale.
Operational governance was established across eCommerce, payments and fraud operations teams, with centralized policy management, exception handling and manual review processes. Ongoing tuning of policy rules and signal thresholds was managed by fraud operations to maintain alignment between Forter decisioning and SHOP.COM approval policies.
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eCommerce | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Listing Management | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2014 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Test Automation Platform | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at SHOP.COM
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SHOP.COM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SHOP.COM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SHOP.COM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SHOP.COM Technographics
SHOP.COM is a Retail organization based in United States,
with around 5000 employees and annual revenues of $1.50 billion.
SHOP.COM operates a diverse technology stack with applications such as
PayPal Enterprise, Microsoft 365 and Forter,
covering areas like Payment Processing, Collaboration and eCommerce Fraud Protection.
SHOP.COM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Microsoft and Forter.
SHOP.COM recently adopted applications including
Adobe Marketing Cloud (ex Omniture) in 2021, Salesforce Sales Cloud in 2021 and PayPal Enterprise in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SHOP.COM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SHOP.COM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SHOP.COM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.