Shopee
5 Science Park Drive, Shopee Building,
Singapore, 118265,
Singapore
Singapore, 118265,
Singapore
65 6206 6610
Retail
Shopee Technographics
Shopee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shopee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 67000 Shopee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shopee has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, OOOLAB LMS for Learning and Development in 2023, FreeWheel Demandsuite for Agency Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shopee is running and its propensity to invest more and deepen its relationship with Oracle , CCBill , OOOLAB or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shopee revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shopee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shopee Tech Stack and Enterprise Applications
Shopee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Shopee implemented Oracle Cloud ERP to consolidate regional finance processes across Southeast Asia. The Oracle Cloud ERP deployment targeted Shopee Regional Finance operations and has been part of South East Asia financial systems from July 2020 to present.
The implementation emphasized ERP Financial capabilities, including budget management, general ledger accounting, and financial reporting workflows typical of an ERP Financial application. Project teams designed and integrated various budgets into the Oracle Financial Cloud System and Hyperion, configuring budgeting structures to align with the Oracle Cloud ERP chart of accounts and reporting hierarchies.
Project execution included system validation and formal User Acceptance Testing on newly built systems, with operations staff automating ad-hoc finance tasks using Excel VBA and Python programming. Integrations explicitly implemented included Hyperion for budget orchestration alongside the Oracle Cloud ERP instance, with operational coverage focused on regional finance teams across South East Asia.
Governance centered on UAT-driven validation cycles and iterative configuration managed by the Regional Finance organization, and finance workflows were restructured to operate through the Oracle Cloud ERP platform. Automation scripts in Excel VBA and Python were used to bridge gaps for ad-hoc projects and to support operational finance processes.
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Payment Processing | ERP |
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2022 | 2022 |
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Shopee HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OOOLAB | Legacy | OOOLAB LMS | Learning and Development | HCM | n/a | 2023 | 2023 |
In 2023 Shopee implemented OOOLAB LMS to support Learning and Development. OOOLAB lists Shopee among its 'Trusted by' customers and the OOOLAB LMS deployment is aligned with customer-service and sales enablement programs across Southeast Asia.
The implementation likely leveraged core Learning and Development capabilities such as course authoring, learning path management, assessments and certification, content management, and learner analytics to support structured onboarding and role based enablement workflows. Standard LMS features including mobile learning, microlearning modules, and reporting dashboards are consistent with OOOLAB's product positioning and are inferred to be part of Shopee's configuration.
Operational scope appears to cover L&D, customer service, and sales enablement teams across multiple Southeast Asian markets, with rollout and localization coordinated by regional enablement teams and central HR governance. No public case study or quantified outcomes for Shopee were published by OOOLAB, so module usage and governance are inferred from the vendor client listing rather than from vendor published implementation outcomes.
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Shopee ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Shopee selected and deployed FreeWheel Demandsuite (Agency Management) to replace a legacy system. The implementation was executed on Shopee’s website, consolidating agency-facing demand workflows and centralizing agency management functions under the FreeWheel Demandsuite application. Deployment emphasized direct web integration to bring agency relationship and demand-side processes onto the new platform.
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Shopee AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI Database | AI Development |
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2021 | 2022 |
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Shopee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Shopee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Shopee EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2018 |
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Shopee PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Shopee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Shopee CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Shopee
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Infrastructure Team Lead | Manager | Finance | |
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Manager, Regional OperationsManager | Manager | Finance | |
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Regional Managing Director | Director | Finance | |
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Group President | CXO | Finance | |
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Apps Being Evaluated by Shopee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shopee IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shopee digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Shopee Technographics
Shopee is a Retail organization based in Singapore,
with around 67000 employees and annual revenues of $2.50 billion.
Shopee operates a diverse technology stack with applications such as
Oracle Cloud ERP, OOOLAB LMS and FreeWheel Demandsuite,
covering areas like ERP Financial, Learning and Development and Agency Management.
Shopee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, OOOLAB and FreeWheel, A Comcast Company.
Shopee recently adopted applications including
OOOLAB LMS in 2023, Uplynk CDN (ex Edgio CDN) in 2023 and Microsoft Entra ID (formerly Azure Active Directory) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shopee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shopee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shopee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.