SIDN Technographics
SIDN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SIDN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 SIDN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SIDN has purchased the following applications: Microsoft 365 for Collaboration in 2018, Exact Synergy for Document Management in 2014, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SIDN is running and its propensity to invest more and deepen its relationship with Microsoft , Exact Software , Contentful GmbH or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SIDN revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SIDN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SIDN Tech Stack and Enterprise Applications
SIDN Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, SIDN implemented Microsoft 365 as its Collaboration platform. The deployment targeted the full 150 person organization in the Netherlands, consolidating email, document sharing, and real time collaboration under Microsoft 365 to standardize productivity tooling across the business.
The implementation leveraged core Microsoft 365 capabilities that are typical for Collaboration deployments, including Exchange Online for mail, SharePoint for document management, OneDrive for individual file sync, and Microsoft Teams for meetings and persistent chat. Configuration work focused on tenant level administration, user provisioning and role based access controls, aligning Microsoft 365 operational configuration with corporate identity and access requirements.
Microsoft 365 usage is apparent on SIDN's public website, indicating a visible tenant footprint and public facing integration points for corporate communications or employee productivity services. Governance emphasis was placed on centralized administration, mailbox and document lifecycle policies, and organization wide rollout affecting IT, communications and operations functions to establish consistent collaboration workflows.
|
SIDN Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Synergy | Document Management | Content Management | n/a | 2014 | 2015 |
In 2014 SIDN implemented Exact Synergy as its Document Management application. SIDN manages the .nl domain and registers .nl domain names, and the Exact Synergy deployment was positioned to support HR recordkeeping and personnel case workflows within SIDN's HR organization based in Arnhem.
The Exact Synergy implementation focused on centralized document storage and configurable case management workflows aligned to HR activities, including recruitment documentation, supervision of dismissal cases, long term sick leave case files, pension and social security documentation, and artifacts from Agile Performance Management initiatives. The implementation was operated alongside other HR tooling, with Exact Synergy listed by SIDN as one of the functional HR systems managed together with Treams and Talent Excellence. Governance and operational use were driven by HR leadership, with the HR advisor and employment law specialist providing subject matter oversight, periodic consultation with the Works Council, and ongoing coordination with management and the board for HR policy and employment conditions documentation.
|
 |
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
SIDN CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, SIDN deployed Hotjar on its public website as part of its Customer Experience instrumentation. The deployment used the Hotjar JavaScript tracking snippet embedded site-wide to capture session recordings and page heatmaps, aligning with Customer Experience data collection patterns. Implementation focused on client-side behavioral analytics and in-page feedback capture.
Configuration included heatmaps, session replays, funnel tracking, feedback polls and form analytics, with Hotjar configured to segment recordings by page and event. Operational users include marketing, UX and product teams at SIDN, who access recordings and feedback for qualitative research and experience optimization workflows. Governance was established around access controls and cookie consent alignment to meet web privacy expectations.
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
SIDN PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2022 | 2022 |
|
SIDN IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at SIDN
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SIDN Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||