Silbernetz Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Silbernetz and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Silbernetz employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Silbernetz has purchased the following applications: Inopla Cloud-Telefonanlage for PBX, VoiP and Phone Systems in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Silbernetz is running and its propensity to invest more and deepen its relationship with Inopla or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Silbernetz revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Silbernetz intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inopla | Legacy | Inopla Cloud-Telefonanlage | PBX, VoiP and Phone Systems | Collaboration | n/a | 2017 | 2018 |
In 2017, Silbernetz implemented Inopla Cloud-Telefonanlage as its PBX, VoiP and Phone Systems solution to build a dedicated call center for the nationwide Silbertelefon hotline serving older adults. The Inopla Cloud-Telefonanlage and Cloud ACD were provisioned to deliver core telephony infrastructure and inbound queue management, enabling rapid setup of a staffed contact center and simplified provisioning of volunteer agent endpoints.
The deployment combined Cloud PBX, Cloud ACD, IVR and the CallConnect API, configured to support dynamic call distribution, IVR-led triage and programmatic call handling for volunteer agents. Operational scope covered the Germany-based Silbertelefon service, impacting call center operations, volunteer management and hotline reachability, and the configuration supported high call volumes while making the social service operationally scalable and more reachable.
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