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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Silbernetz Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Inopla Legacy Inopla Cloud-Telefonanlage PBX, VoiP and Phone Systems Collaboration n/a 2017 2018
In 2017, Silbernetz implemented Inopla Cloud-Telefonanlage as its PBX, VoiP and Phone Systems solution to build a dedicated call center for the nationwide Silbertelefon hotline serving older adults. The Inopla Cloud-Telefonanlage and Cloud ACD were provisioned to deliver core telephony infrastructure and inbound queue management, enabling rapid setup of a staffed contact center and simplified provisioning of volunteer agent endpoints. The deployment combined Cloud PBX, Cloud ACD, IVR and the CallConnect API, configured to support dynamic call distribution, IVR-led triage and programmatic call handling for volunteer agents. Operational scope covered the Germany-based Silbertelefon service, impacting call center operations, volunteer management and hotline reachability, and the configuration supported high call volumes while making the social service operationally scalable and more reachable.
IT Decision Makers and Key Stakeholders at Silbernetz
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Apps Being Evaluated by Silbernetz Executives
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FAQ - APPS RUN THE WORLD Silbernetz Technographics

Silbernetz is a Non Profit organization based in Germany, with around 70 employees and annual revenues of $18.0 million.

Silbernetz operates a diverse technology stack with applications such as Inopla Cloud-Telefonanlage, covering areas like PBX, VoiP and Phone Systems.

Silbernetz has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Inopla.

Silbernetz recently adopted applications including Inopla Cloud-Telefonanlage in 2017, highlighting its ongoing modernization strategy.

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Our research team continuously updates Silbernetz’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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