Silk Hospitality
Level 6, 40 St Georges Terrace,
Perth, 6000, WA,
Australia
Perth, 6000, WA,
Australia
61 3 0057-5364
Leisure and Hospitality
Silk Hospitality Technographics
Silk Hospitality Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Silk Hospitality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Silk Hospitality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Silk Hospitality has purchased the following applications: Xero for ERP Financial in 2012, JobAdder ATS for Applicant Tracking System in 2018, HSI Donesafe for Environment, Health and Safety (EHS) in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Silk Hospitality is running and its propensity to invest more and deepen its relationship with Xero , JobAdder , Deputy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Silk Hospitality revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Silk Hospitality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Silk Hospitality Tech Stack and Enterprise Applications
Silk Hospitality ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xero | Legacy | Xero | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Silk Hospitality implemented Xero as its cloud accounting platform. Xero serves as Silk Hospitality ERP Financial system supporting centralized financial management for a 200 employee, AUD 20,000,000 revenue organisation that operates as a one hundred percent cloud business and manages over 1000 operational staff across multiple hotel client sites in Australia.
The Xero implementation focuses on core back office accounting and payroll ledger workflows, with configuration to accept exported timesheet data and to support monthly payroll processing and bookkeeping. Silk Hospitality uses Xero to consolidate staff costs and supplier invoicing, aligning financial ledgers with operational rosters and timekeeping inputs, and the Xero application is referenced as the central ERP Financial record for those functions.
Integration work was explicitly implemented between the Deputy workforce platform and Xero, enabling quick exporting of staff timesheets from Deputy into Xero for payroll and accounting. Operational coverage includes supervisors and back office staff who manage rosters and approve timesheets in Deputy, with payroll and financial posting occurring in Xero across Silk Hospitality contracts with hotels throughout Australia.
Governance and process change centered on standardizing timekeeper to payroll handoffs, shifting supervisors to an approved timesheet workflow and centralizing payroll posting in Xero. The firm reported that the Deputy to Xero export removed administrative burden, explicitly eliminating three days per month of staff administration time and improving visibility of staff costs in the ERP Financial system.
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Silk Hospitality HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobAdder | Legacy | JobAdder ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Silk Hospitality implemented JobAdder ATS, deploying the Applicant Tracking System to centralize recruitment and HR workflows across its Australian leisure and hospitality operations. The implementation positioned JobAdder ATS as the primary system for sourcing and managing candidate records, with staff responsible for inserting candidate information, screening applicants, shortlisting, and arranging interviews.
JobAdder ATS was configured to support end-to-end recruitment and selection workflows, including applicant data entry, structured screening, interview scheduling, VEVO checks, and documented due diligence steps. The system also supported onboarding and deputation activities and served as the operational hub for responding to candidate emails and phone calls, aligning recruitment intake with subsequent payroll and onboarding tasks.
Operational integration included updating personnel information into Flare as part of the post-hire process, reflecting a recorded touchpoint between JobAdder ATS and the payroll or HR recordkeeping environment. The deployment covered HR and recruitment functions within Silk Hospitality, and extended handoffs to payroll and operations teams responsible for deputation and site assignments.
Governance focused on embedding consistent screening and compliance checks into hiring workflows and formalizing handoff procedures from recruitment into onboarding and payroll processing. JobAdder ATS was used to standardize candidate lifecycle processes, maintain VEVO compliance records, and create auditable recruitment and onboarding documentation across the organization.
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Scheduling | HCM |
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2012 | 2012 |
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Silk Hospitality ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HSI Donesafe | Legacy | HSI Donesafe | Environment, Health and Safety (EHS) | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Silk Hospitality implemented HSI Donesafe to support mobile housekeeping operations across multiple properties in Australia, aligning the company with a centralized Environment, Health and Safety (EHS) application for frontline reporting. The deployment provided tablet, PC and smartphone access for observations, audits and compliance tasks, covering more than 400 employees across property sites.
The implementation centered on audit and observations functionality and compliance management within HSI Donesafe, configured to support mobile-first data capture by housekeeping teams. Standard EHS workflows were applied to enable on-shift observations, structured audit forms and compliance recordkeeping, ensuring consistent evidence capture from tablets and smartphones.
Operational coverage targeted housekeeping and facility compliance functions across Silk Hospitality properties in Australia, with the system used by mobile teams and property managers to escalate issues and maintain oversight. The implementation linked frontline reporting to centralized EHS administration, reinforcing organizational oversight and consistent audit practice across sites.
Governance shifted toward digital capture and centralized review of observation and audit records, updating workflows for incident logging and corrective action tracking within HSI Donesafe. The case notes state the deployment improved organisational oversight, reflecting a process change from manual to mobile-enabled EHS records for housekeeping and compliance functions.
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Hotel Property Management | ERP Services and Operations |
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2015 | 2015 |
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Silk Hospitality Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Silk Hospitality Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Silk Hospitality PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Silk Hospitality IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Silk Hospitality
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Officer | Manager | HR | |
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Director of Human Resources | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Human Resources Officer | Manager | HR | |
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Payroll Officer | Manager | Finance | |
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Apps Being Evaluated by Silk Hospitality Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Silk Hospitality IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Silk Hospitality digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Silk Hospitality Technographics
Silk Hospitality is a Leisure and Hospitality organization based in Australia,
with around 200 employees and annual revenues of $20.0 million.
Silk Hospitality operates a diverse technology stack with applications such as
Xero, JobAdder ATS and HSI Donesafe,
covering areas like ERP Financial, Applicant Tracking System and Environment, Health and Safety (EHS).
Silk Hospitality has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Xero, JobAdder and HSI Donesafe.
Silk Hospitality recently adopted applications including
Google Cloud Platform (GCP) in 2021, Wix Hosting in 2021 and Wix.com in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Silk Hospitality’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Silk Hospitality’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Silk Hospitality technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.