Silverline
860 Broadway, 5th Floor,
New York, 10003, NY,
United States
New York, 10003, NY,
United States
1 800-353-0893
Professional Services
Silverline Technographics
Silverline Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Silverline and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 375 Silverline employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Silverline has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Silverline is running and its propensity to invest more and deepen its relationship with Rocket.chat , Google , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Silverline revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Silverline intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Silverline Tech Stack and Enterprise Applications
Silverline AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Silverline implemented Rocket.chat on their website to provide customer and prospect conversational engagement. Silverline, a professional services firm, deployed Rocket.chat as a Chatbots and Conversational AI application to support real time messaging and initial inquiry capture on the corporate site. The implementation centers on an embedded web chat capability and conversational interface workflows.
Configuration emphasized web widget deployment, session routing, and conversational workflow orchestration consistent with Chatbots and Conversational AI functional patterns, including message threading, canned responses, and bot assisted triage. Rocket.chat was configured to handle synchronous chat interactions and preserve asynchronous message state, reflecting modular capabilities such as the chat UI, bot routing, and analytics telemetry. The relationship Silverline Rocket.chat Chatbots and Conversational AI centers on customer engagement and front door inquiry management.
Operational ownership is scoped to digital experience and client engagement teams, with the deployment limited to the public website rather than internal collaboration tooling. The architecture is centered on an embedded front end chat widget communicating with the Rocket.chat back end to enable conversational routing, session persistence, and human handoff. Governance likely includes curated response libraries and workflow rules for escalation to human agents, aligning conversational design with client intake and support workflows.
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Silverline Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Silverline implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Silverline uses Google Workspace (Formerly Google G-Suite) to centralize core collaboration services including enterprise email, calendar, real time document collaboration with Docs, Sheets and Slides, file storage in Drive, and video conferencing via Meet, providing a cloud hosted SaaS foundation for internal communications and client facing coordination.
The deployment reflects organization wide administration through the Google Admin console with domain level user and group provisioning, role based administration, and sharing controls suited to a 375 person professional services firm. Functional focus centers on collaboration workflows, content co authoring, meeting scheduling and secure file sharing, with governance oriented around administrative controls, user lifecycle provisioning and sharing policies as indicated by the site presence of Google Workspace on their website.
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Silverline Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Silverline implemented Algolia Search on their website to deliver improved site search and content discovery. The deployment uses Algolia Search in the Application, Web and Enterprise Search category and is focused on surfacing CRM and services content to prospects and clients through the public website.
The implementation leverages core Algolia Search capabilities such as indexed full text search, relevance tuning, autocomplete and faceted filtering to support quicker content retrieval and browse experiences. Integration scope is limited to the corporate website, where the Algolia Search instance indexes site content and drives the customer facing search widget, and operational ownership sits with web and digital marketing teams who manage relevance and search configuration.
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Silverline CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Sales Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Silverline PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Silverline IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Silverline
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Silverline Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Silverline IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Silverline digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Silverline Technographics
Silverline is a Professional Services organization based in United States,
with around 375 employees and annual revenues of $40.0 million.
Silverline operates a diverse technology stack with applications such as
Rocket.chat, Google Workspace (Formerly Google G-Suite) and Algolia Search,
covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.
Silverline has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rocket.chat, Google and Algolia.
Silverline recently adopted applications including
Zoominfo Platform in 2021, ZoomInfo Chorus in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Silverline’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Silverline’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Silverline technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.