Sky Italia Technographics
Sky Italia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sky Italia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Sky Italia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sky Italia has purchased the following applications: Vlocity Communications VoIP for PBX, VoiP and Phone Systems in 2015, Vizrt Viz Engine for Video Editing in 2018, Salesforce Communications Cloud for Customer Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sky Italia is running and its propensity to invest more and deepen its relationship with Vlocity Communications , Vizrt , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sky Italia revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sky Italia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sky Italia Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vlocity Communications | Legacy | Vlocity Communications VoIP | PBX, VoiP and Phone Systems | Collaboration | n/a | 2015 | 2016 |
In 2015 Sky Italia implemented Vlocity Communications VoIP as a cloud CRM and BSS solution to modernize contact center, subscriber management and omnichannel service processes across its Italy operations. The deployment used Vlocity Communications VoIP within a PBX, VoiP and Phone Systems context to unify customer service workflows and subscriber records under a single cloud-hosted application.
The implementation concentrated on omnichannel contact-center capabilities, agent desktop consolidation, case and entitlement management, and subscriber lifecycle workflows typical of a CRM/BSS convergence. Configuration work focused on service request routing, scripted interaction flows, customer profile synchronization and automated service status updates to support contact-center and subscriber care teams.
Telephony linkage was inferred from the omnichannel design and reported telephony outcomes, leading to integration between Vlocity Communications VoIP and existing contact-center telephony systems to support voice routing, call handling and agent telephony control. The solution was deployed as a centralized cloud service for Sky Italia, covering customer service and subscriber operations in Italy and embedding PBX, voice over IP and telephony control into the CRM-driven service stack.
Governance and process changes targeted service handling procedures and agent workflows to exploit the new CRM/BSS orchestration, with rollout sequencing aligned to contact-center and subscriber management teams. Reported outcomes from the implementation included measurable reductions in call handling time and decreased infrastructure costs, reflecting the shift to cloud-based telephony and centralized subscriber management.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vizrt | Legacy | Vizrt Viz Engine | Video Editing | Content Management | n/a | 2018 | 2018 |
In 2018, Sky Italia implemented Vizrt Viz Engine as part of its Video Editing toolset to drive multi layer graphics and augmented reality across a new sports studio built at the end of 2018. The deployment targeted sports broadcast production in Italy and centralized real time graphics rendering for live studio shows, with Vizrt Viz Engine providing the core compositing and real time rendering engine.
The implementation configured Vizrt Viz Engine to control content across 16 dynamic LED walls, enabling multiple simultaneous layers of real time graphics and AR for on air storytelling. Operational scope covered studio production workflows and on air graphics operations, increasing studio flexibility by allowing producers to orchestrate layered visual scenes and transition control within live broadcasts. Governance focused on studio rollout at launch, with the system embedded into sports production operations to support creative broadcast workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Communications Cloud | Customer Engagement | CRM | n/a | 2015 | 2015 |
In 2015, Sky Italia implemented Salesforce Communications Cloud. The Salesforce Communications Cloud deployment targeted Customer Engagement across sales, marketing, service and back-office functions in Italy, using Vlocity Communications built on the Salesforce platform to modernize CRM and contact center workflows.
The implementation centralized omnichannel communications and CRM capabilities, including contact-center routing, agent desktop workflows, and CPQ and order-management functionality running on the Salesforce platform. Configuration emphasized consolidated customer records, guided selling and order orchestration to support sales, service and back-office order fulfillment processes.
Operational coverage was Italy wide and spanned front office and back-office business functions, aligning sales, marketing and service processes on a single Communications Cloud instance. The deployment consolidated voice and digital channels into unified case and order flows, and integrated CPQ driven order management with billing and fulfillment workflows on the platform.
Governance focused on standardized agent procedures, training curricula and operational reporting to support rollout and ongoing operations. The source reports measurable reductions in average call handling time, lower IT and infrastructure costs and shorter training time following the Salesforce Communications Cloud and Vlocity Communications implementation.
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Customer Identification | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2017 | 2018 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Sky Italia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sky Italia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Sky Italia Technographics
Sky Italia is a Media organization based in Italy,
with around 5000 employees and annual revenues of $1.30 billion.
Sky Italia operates a diverse technology stack with applications such as
Vlocity Communications VoIP, Vizrt Viz Engine and Salesforce Communications Cloud,
covering areas like PBX, VoiP and Phone Systems, Video Editing and Customer Engagement.
Sky Italia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vlocity Communications, Vizrt and Salesforce.
Sky Italia recently adopted applications including
Socket.IO in 2020, Vizrt Viz Engine in 2018 and New Relic APM in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sky Italia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sky Italia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sky Italia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.