Sleep Outfitters
1056 Wellington Way, 200,
Lexington, 40513, KY,
United States
Lexington, 40513, KY,
United States
1 866-637-3778
Retail
Sleep Outfitters Technographics
Sleep Outfitters Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sleep Outfitters and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Sleep Outfitters employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sleep Outfitters has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2016, Zoho SalesIQ for Chatbots and Conversational AI in 2018, Zoho Mail for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sleep Outfitters is running and its propensity to invest more and deepen its relationship with Acumatica , Zoho Corp. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sleep Outfitters revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sleep Outfitters intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sleep Outfitters Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Legacy | Acumatica Cloud ERP | ERP Financial | ERP Financial Management | Kensium Solutions | 2016 | 2016 |
In 2016, Sleep Outfitters implemented Acumatica Cloud ERP. The deployment established Acumatica Cloud ERP as the companys ERP Financial backbone supporting corporate finance and retail accounting operations for the United States based mattress retailer with approximately 300 employees.
The implementation focused on configuring core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, inventory control, and order to cash workflows common to retail finance. The project used the cloud native Acumatica Cloud ERP platform and configured role based security, financial dimensions, and a unified chart of accounts to align store level transactions with corporate reporting.
Kensium Solutions served as the implementation partner for the Acumatica Cloud ERP rollout, responsible for system configuration, workflow design, and go live support across finance and operations teams. Governance activities documented during the engagement included standardizing month end close and AP/AR procedures and establishing user training and cutover processes to operationalize the ERP Financial environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Sleep Outfitters deployed Zoho SalesIQ on its website and used Zoho SalesIQ as its Chatbots and Conversational AI solution for online customer service and e-commerce engagement. The deployment was implemented as a web-embedded chat widget on the company storefront, instrumented to support real-time chat and proactive visitor engagement across the online shopping experience. The implementation concentrated on customer service and online sales workflows rather than back office functions.
Configuration centered on chat modules typical of Chatbots and Conversational AI, including visitor tracking, proactive messaging, scripted responses, and automated routing to retail support agents, scaled to the retailer's customer-facing teams. Chatbot scripting and canned response libraries were applied to standardize answers for product inquiries, order status checks, and store location guidance. Governance and operational ownership were assigned to the customer service and e-commerce teams, with agent assignment and chat handling workflows defining the handoff between automated sessions and human agents. Source records indicate Zoho SalesIQ is embedded on Sleep Outfitters' public website as the primary conversational layer for online customer interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Mail | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Sleep Outfitters implemented Zoho Mail as its Collaboration platform. The deployment uses Zoho Mail cloud-hosted mailboxes tied to the corporate domain and is instrumented on the company website for inbound customer contact and public-facing email endpoints. Implementation leveraged the Zoho Mail administrative console for user provisioning, mailbox configuration, SMTP and IMAP access control, and webmail access across desktop and mobile clients. The scope included centralized account administration for corporate staff and retail store accounts to unify email routing and corporate communications.
Functional capabilities configured include shared mailboxes for customer support, group aliases for store communications, calendaring and contact synchronization consistent with Collaboration deployments, and security controls such as spam filtering, two-factor authentication, and email authentication with SPF and DKIM. Governance was established through role-based admin delegation, mailbox retention and policy settings enforced in the Zoho Mail admin interface, and a phased provisioning process to onboard store personnel and corporate teams. This narrative documents Sleep Outfitters Zoho Mail Collaboration implementation, highlighting administration, mailbox configuration, and operational coverage across retail and corporate functions.
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Sleep Outfitters
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sleep Outfitters Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sleep Outfitters IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sleep Outfitters digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sleep Outfitters Technographics
Sleep Outfitters is a Retail organization based in United States,
with around 300 employees and annual revenues of $18.0 million.
Sleep Outfitters operates a diverse technology stack with applications such as
Acumatica Cloud ERP, Zoho SalesIQ and Zoho Mail,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Sleep Outfitters has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Acumatica and Zoho Corp..
Sleep Outfitters recently adopted applications including
Zoho Mail in 2021, Microsoft 365 in 2021 and PowerReviews Ratings and Reviews in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sleep Outfitters’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sleep Outfitters’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sleep Outfitters technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.