Smartsearch
Mayfield House, Lower Railway Road,
Ilkley, LS29 8FL,
United Kingdom
Ilkley, LS29 8FL,
United Kingdom
44 11 3537-4042
Professional Services
Smartsearch Technographics
Smartsearch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smartsearch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Smartsearch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smartsearch has purchased the following applications: dashDisburse for Payment Processing in 2025, OpenAI GPT-4 for Generative AI Platforms in 2025, Hubspot Live Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smartsearch is running and its propensity to invest more and deepen its relationship with Dash Solutions , OpenAI , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smartsearch revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smartsearch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smartsearch Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dash Solutions | Legacy | dashDisburse | Payment Processing | ERP Financial Management | n/a | 2025 | 2025 |
In 2025 Smartsearch implemented dashDisburse, a Payment Processing application, and concurrently integrated Daon’s TrustX orchestration platform into its SmartDoc onboarding and KYC product to add biometric identity verification. The integration was scoped to regulated sectors across the United Kingdom and Ireland, including financial services, legal, property, and accountancy, aligning the Payment Processing and identity workflows with sectoral compliance requirements.
The implementation combined dashDisburse payment processing capabilities with TrustX orchestration to automate identity verification decisioning within onboarding flows. SmartDoc was configured to call TrustX for biometric verification orchestration and relay verification outcomes into the onboarding workflow, reducing manual AML and KYC review gates and improving first-time-pass handling of applicants.
Integrations were implemented at the application orchestration layer, with TrustX handling identity orchestration and SmartDoc responsible for document intake and case management, while dashDisburse provided the payment processing and disbursement orchestration common to the Payment Processing category. Operational coverage emphasized onboarding, AML/KYC, and fraud prevention functions, with the integration impacting compliance, client onboarding teams, and downstream payment acceptance and disbursement processes.
Governance and rollout were organized by sectoral prioritization across the UK and Ireland, with coordinated oversight from compliance and AML functions to manage verification thresholds and manual review escalation. The integration is expected to raise first-time-pass rates and lower manual review volumes as part of Smartsearch’s effort to streamline regulated onboarding and payment processing workflows.
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2022 | 2022 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2019 | 2019 |
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Video Editing | Content Management |
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2024 | 2024 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2010 | 2010 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Customer Data Platform | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2025 | 2025 |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
|
2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Security (AppSec) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Smartsearch
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Smartsearch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smartsearch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smartsearch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Smartsearch Technographics
Smartsearch is a Professional Services organization based in United Kingdom,
with around 200 employees and annual revenues of $28.0 million.
Smartsearch operates a diverse technology stack with applications such as
dashDisburse, OpenAI GPT-4 and Hubspot Live Chat,
covering areas like Payment Processing, Generative AI Platforms and Chatbots and Conversational AI.
Smartsearch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Dash Solutions, OpenAI and HubSpot.
Smartsearch recently adopted applications including
dashDisburse in 2025, OpenAI GPT-4 in 2025 and HubSpot CMS in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smartsearch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smartsearch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smartsearch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.