Kingwood, 77339, TX,
United States
Smile Source Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Smile Source and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Smile Source employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smile Source has purchased the following applications: LogMeIn BoldChat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2019, DNN Evoq Content for Web Content Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smile Source is running and its propensity to invest more and deepen its relationship with GoTo (formerly LogMeIn) , Microsoft , Black Pearl Mail or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smile Source revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smile Source intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Smile Source implemented LogMeIn BoldChat on its website. The deployment positions LogMeIn BoldChat as a Chatbots and Conversational AI solution to deliver web based patient engagement and real time visitor messaging for the smilesource.com domain.
The implementation is built around a site embedded web chat widget configured for live chat, proactive chat invitations, canned responses, and automated triage that escalates complex queries to human agents. LogMeIn BoldChat captures chat transcripts and contact details to support follow up, aligning with common Chatbots and Conversational AI functional modules such as conversation routing, session persistence, and scripted response libraries.
Operational coverage is the public website where the solution supports patient inquiries and appointment related questions, and it is operated by front office and customer facing staff who monitor sessions and use transcripts for quality control and follow up. Governance emphasizes web channel moderation, maintenance of scripted responses, and scheduling of live agent coverage to ensure the chat channel remains staffed during peak site activity.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Smile Source implemented Microsoft 365 to deliver Collaboration capabilities across its organization. The implementation is observable on the Smile Source website source, indicating an active Microsoft 365 tenant in use by the company, which has roughly 35 employees and operates in the Healthcare sector in the United States.
Microsoft 365 was deployed as a cloud-hosted Collaboration platform providing standard productivity and collaboration services. Typical components in this configuration include Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online and OneDrive for document management and file sharing, and Azure Active Directory for identity and access control, all of which align with Collaboration category workflows. The deployment is scoped to support staff productivity and internal communications, with tenant-level administration and governance applied to user identity, access policies, and content management.
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2019 | 2019 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2009 | 2009 |
In 2009, Smile Source deployed DNN Evoq Content from DotNetNuke as its Web Content Management platform for the company website. The implementation leveraged DNN Evoq Content core capabilities including page templating, role based authoring and approval workflows, media library and asset management, and SEO metadata controls to support structured content and scheduled publishing.
Operational scope centered on marketing and communications for the Smile Source public site, with administrative configuration scaled for a 35 person organization and a single site content model. Governance was implemented through role based permissions, editor and publisher profiles, content review workflows and scheduled publishing within DNN Evoq Content, positioning the application as the central content delivery and management layer for the corporate web presence.
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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