SMS Assist, L.L.C.
130 E Randolph St Suite 200,
Chicago, 60611, IL,
United States
Chicago, 60611, IL,
United States
1 312-698-7000
Professional Services
SMS Assist, L.L.C. Technographics
SMS Assist, L.L.C. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SMS Assist, L.L.C. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 950 SMS Assist, L.L.C. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SMS Assist, L.L.C. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SMS Assist, L.L.C. is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SMS Assist, L.L.C. revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SMS Assist, L.L.C. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SMS Assist provides a fully managed business solution to more than 185,000 customer locations with a network of over 20,000 Affiliate subcontractors. Using its unique business model and proprietary cloud-based technology platform, SMS Assist continuously reduces customer costs to maintain their properties, while improving service quality and speed of delivery.
SMS Assist, L.L.C. Tech Stack and Enterprise Applications
SMS Assist, L.L.C. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics GP | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, SMS Assist, L.L.C. implemented Oracle NetSuite ERP as its ERP Financial system, replacing Microsoft Dynamics GP to centralize core accounting functions. The implementation targeted the Accounting & Finance organization and specifically addressed high-volume accounts payable, expense management, vendor onboarding, and month-end close processes across the company.
Oracle NetSuite ERP was configured to support Accounts Payable workflows, vendor master management, expense report processing, corporate credit card reconciliation, general ledger posting, and weekly pay proposal preparation. Configuration emphasized coded invoice entry to cost centers, AP account reconciliations as part of month-end close, and journal entry preparation for corporate card activity, reflecting operational tasks described by the AP function.
Integrations focused on financial feeds and payment rails typical for ERP Financial deployments, enabling electronic payment processing and corporate card statement ingestion without naming specific third-party providers. Operational coverage included the Accounting & Finance team in Scottsdale, AZ and centralized AP processing supporting vendor payments and reimbursements for field service and property maintenance operations.
Governance and process changes prioritized a centralized vendor setup and approval workflow, enforcement of AP policies for expense reimbursements and vendor documentation collection, and SLA-driven inbox handling for AP inquiries. The implementation established process controls for vendor onboarding, invoice coding accuracy, and consistent month-end reconciliation responsibilities aligned to the companys finance organization.
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SMS Assist, L.L.C. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, SMS Assist, L.L.C. implemented Hubspot Live Chat on its public website. Hubspot Live Chat is a Chatbots and Conversational AI application used to capture visitor intent, qualify leads, and provide real-time engagement at the digital storefront.
The deployment was delivered as an embedded website chat widget configured with conversational bot workflows, canned responses, proactive messaging, and lead-capture forms. Configuration work focused on routing rules to forward inquiries to internal teams, escalation pathways to human agents, and workflow automation to materialize contact records and conversation transcripts for follow up.
Operationally the Hubspot Live Chat rollout supports marketing, sales, and customer success functions by standardizing initial contact qualification and inbound inquiry handling. Governance elements included defined chat scripts, response service level expectations, and phased activation across site pages to maintain consistent engagement and handoff procedures.
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SMS Assist, L.L.C. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 SMS Assist, L.L.C. implemented Microsoft 365 as its Collaboration platform. The deployment is referenced as being used on their website and was provisioned to support an organization of roughly 950 employees in the United States.
Microsoft 365 was configured to deliver standard collaboration capabilities, including enterprise email and calendar, desktop and web productivity applications, document libraries and team workspaces for content collaboration, and real-time communication and meeting functionality. The implementation leveraged Microsoft 365 application services to centralize document sharing and synchronous collaboration workflows across corporate teams.
Operational coverage included companywide user provisioning and tenant level administration, with governance controls applied to content and access consistent with an enterprise Collaboration rollout. The Microsoft 365 deployment was embedded into SMS Assist business functions that depend on internal collaboration and content management and was surfaced on the public website for relevant content workflows.
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Collaboration | Collaboration |
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2016 | 2016 |
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SMS Assist, L.L.C. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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SMS Assist, L.L.C. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SMS Assist, L.L.C. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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SMS Assist, L.L.C. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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SMS Assist, L.L.C. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SMS Assist, L.L.C. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at SMS Assist, L.L.C.
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Relationship Manager | Manager | Customer Service | |
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Client Relationship Manager | Manager | Customer Service | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by SMS Assist, L.L.C. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SMS Assist, L.L.C. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SMS Assist, L.L.C. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD SMS Assist, L.L.C. Technographics
SMS Assist, L.L.C. is a Professional Services organization based in United States,
with around 950 employees and annual revenues of $250.0 million.
SMS Assist, L.L.C. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
SMS Assist, L.L.C. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Microsoft.
SMS Assist, L.L.C. recently adopted applications including
DocuSign eSignature in 2021, ZoomInfo Chorus in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SMS Assist, L.L.C.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SMS Assist, L.L.C.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SMS Assist, L.L.C. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.