Dar es Salaam, 14101,
Tanzania
Soft-Tech Consultants Ltd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Soft-Tech Consultants Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Soft-Tech Consultants Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Soft-Tech Consultants Ltd has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2020, Algolia Search for Application, Web and Enterprise Search in 2020, Hubspot CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Soft-Tech Consultants Ltd is running and its propensity to invest more and deepen its relationship with Rocket.chat , Algolia , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Soft-Tech Consultants Ltd revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Soft-Tech Consultants Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Soft-Tech Consultants Ltd deployed Rocket.chat on its public website. Rocket.chat is implemented as a Chatbots and Conversational AI application to enable real-time client messaging and initial conversational engagement directly from the corporate site.
The deployment is delivered as an embedded web chat widget on the company website, providing browser-based messaging, session continuity, message history, and conversational routing to internal staff. Functional configuration emphasizes lightweight agent workflows and widget customization consistent with Chatbots and Conversational AI usage for a 60 person professional services firm.
Operational scope is focused on customer-facing interactions on the website serving the firm in Tanzania, with business functions impacted including customer support, pre sales engagement, and client onboarding communications. Governance concentrates on chat moderation, response guidelines, and widget configuration management, coordinated between client services and IT support.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Soft-Tech Consultants Ltd implemented Algolia Search on its public website. The deployment uses Algolia Search under the Application, Web and Enterprise Search category to provide low-latency, relevance-driven search across site content for the Tanzania-based professional services firm.
The implementation architecture centers on Algolia hosted indices and query APIs, with client-side integration in the website frontend to deliver instant search and typeahead experiences. Functional capabilities configured include content indexing, relevance tuning, typo tolerance, faceted navigation, and real-time query responses, with administrative control executed through the Algolia Search dashboard and code-level UI settings. Operational scope is limited to the corporate website and the web team, and the solution is positioned to support website search, client content discovery, and online information access without on-premise search infrastructure.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Soft-Tech Consultants Ltd implemented Hubspot CRM. The deployment uses HubSpot on their website to capture inbound leads via embedded forms and tracking, feeding contact and company records into the CRM. The implementation centralized customer data for Sales and Marketing teams within the Tanzania professional services firm, aligning frontline deal activity with marketing outreach.
Hubspot CRM configuration emphasized core CRM capabilities, including contact and company management, deal pipeline configuration, and basic email automation to support lead qualification workflows. Website integration routed captured leads into the CRM and applied assignment rules to direct ownership, enabling a consistent marketing to sales handoff. Governance established standardized pipeline stages and lead routing rules to formalize operational workflows across commercial functions.
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Marketing Automation | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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