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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Softel Solutions Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
PBX, VoiP and Phone Systems Collaboration 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dialer360 Legacy Dialer360 Auto Dialer Call Center CRM VoxveyTel 2022 2022
In 2022, Softel Solutions implemented Dialer360 Auto Dialer to support outbound lead generation and campaign dialing across its India contact center operations. The deployment targeted BPO and contact center use cases, aligning the Dialer360 Auto Dialer rollout with agent facing dialing workflows and campaign orchestration within the Call Center category. Configuration centered on Dialer360 Auto Dialer predictive and auto dialer modules, with campaign management, call list controls, dialing modes and agent disposition workflows configured to manage outbound sequences and agent pacing. Implementation work referenced Call Center functional patterns such as campaign setup, list import, call pacing and dispositioning to enable automated dialing and campaign level dial logic. The implementation was delivered by VoxveyTel using Dialer360 technology, and VoxveyTel testimonials list Softel as a customer. Operational coverage focused on outbound campaigns and lead generation, impacting sales development and contact center operations across Softel Solutions in India. Governance emphasized centralized campaign configuration and operational workflows for agents and campaign managers, with procedural adjustments to dialing schedules and call handling to align with outbound compliance and campaign processes. VoxveyTel testimonial evidence cites improved agent productivity as an outcome of the Dialer360 Auto Dialer deployment for Softel Solutions.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoDaddy Legacy GoDaddy Application Hosting and Computing Services IaaS n/a 2023 2023
Domain Name System (DNS) IaaS 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Softel Solutions
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Softel Solutions Executives
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FAQ - APPS RUN THE WORLD Softel Solutions Technographics

Softel Solutions is a Professional Services organization based in India, with around 100 employees and annual revenues of $5.0 million.

Softel Solutions operates a diverse technology stack with applications such as Microsoft 365, Dialer360 Auto Dialer and GoDaddy, covering areas like Collaboration, Call Center and Application Hosting and Computing Services.

Softel Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Dialer360 and GoDaddy.

Softel Solutions recently adopted applications including Dialer360 Hosted PBX in 2023, GoDaddy in 2023 and GoDaddy DNS in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Softel Solutions’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Softel Solutions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Softel Solutions technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.