New Delhi, 110019,
India
Softel Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Softel Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Softel Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Softel Solutions has purchased the following applications: Microsoft 365 for Collaboration in 2018, Dialer360 Auto Dialer for Call Center in 2022, GoDaddy for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Softel Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Dialer360 , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Softel Solutions revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Softel Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
|
2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dialer360 | Legacy | Dialer360 Auto Dialer | Call Center | CRM | VoxveyTel | 2022 | 2022 |
In 2022, Softel Solutions implemented Dialer360 Auto Dialer to support outbound lead generation and campaign dialing across its India contact center operations. The deployment targeted BPO and contact center use cases, aligning the Dialer360 Auto Dialer rollout with agent facing dialing workflows and campaign orchestration within the Call Center category.
Configuration centered on Dialer360 Auto Dialer predictive and auto dialer modules, with campaign management, call list controls, dialing modes and agent disposition workflows configured to manage outbound sequences and agent pacing. Implementation work referenced Call Center functional patterns such as campaign setup, list import, call pacing and dispositioning to enable automated dialing and campaign level dial logic.
The implementation was delivered by VoxveyTel using Dialer360 technology, and VoxveyTel testimonials list Softel as a customer. Operational coverage focused on outbound campaigns and lead generation, impacting sales development and contact center operations across Softel Solutions in India.
Governance emphasized centralized campaign configuration and operational workflows for agents and campaign managers, with procedural adjustments to dialing schedules and call handling to align with outbound compliance and campaign processes. VoxveyTel testimonial evidence cites improved agent productivity as an outcome of the Dialer360 Auto Dialer deployment for Softel Solutions.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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Domain Name System (DNS) | IaaS |
|
2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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