Solo Service Group
1 Axis Court Riverside Business Park Mallard Way,
Swansea, SA7 0AJ,
United Kingdom
Swansea, SA7 0AJ,
United Kingdom
44 87 0242-1420
Professional Services
Solo Service Group Technographics
Solo Service Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Solo Service Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Solo Service Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Solo Service Group has purchased the following applications: Sage Snowdrops Payroll for Payroll in 2015, Microsoft 365 for Collaboration in 2017, Automattic Jetpack CRM for CRM in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Solo Service Group is running and its propensity to invest more and deepen its relationship with Sage , TEAM Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Solo Service Group revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Solo Service Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Solo Service Group Tech Stack and Enterprise Applications
Solo Service Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Snowdrops Payroll | Payroll | HCM | n/a | 2015 | 2015 |
In 2015 Solo Service Group deployed Sage Snowdrops Payroll to manage core Payroll processing for its UK professional services workforce of approximately 4,000 employees. The implementation centered on centralizing statutory payroll computation and payroll administration workflows within Sage Snowdrops Payroll, with the payroll team operating a monthly upload cadence supported by detailed wage sheet staging.
Configuration and functional scope included structured data staging from four weekly wage sheets into a monthly spreadsheet for batch upload, entry of overtime and wage variations, and direct entry of Fit-notes and SC2 details into Sage Snowdrops Payroll. The implementation covered statutory pay and tax workflows including SMP, SPP, SSP, PAYE, and NIC calculations, company sick pay calculation rules, management of new starters and leavers, processing of additional mid-month payments, Real Time Information submissions, and automated generation of P45 and P60 documents and payslips for mailing.
Operational integration and data flows relied on Timegate as the time and attendance reporting source, with payroll administrators generating reports from Timegate for managers and using those reports as inputs to payroll spreadsheets and Sage Snowdrops Payroll. The system workflow emphasized batch upload processes and RTI-compliant reporting to HMRC, aligning time and attendance outputs with payroll input files and payroll reporting.
Governance and operational controls were structured around a dedicated payroll administrator function responsible for data entry, wage and tax query handling by phone letter and email, meeting statutory deadlines, and managing payslip and P45/P60 distribution. The deployment concentrated on operationalizing payroll administration practices within Sage Snowdrops Payroll across Solo Service Group’s UK operations, with process controls for uploads, mid-cycle payments, and statutory reporting.
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Workforce Management | HCM |
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2015 | 2015 |
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Solo Service Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Solo Service Group implemented Microsoft 365 as its Collaboration platform. The company documents using Microsoft 365 on their website, indicating Microsoft 365 is part of the public digital footprint for this United Kingdom based professional services firm of roughly 4000 employees and 400000000 in annual revenue.
The implementation narrative aligns with common Microsoft 365 Collaboration capabilities, with configuration likely focused on core services such as Exchange Online for enterprise email, SharePoint Online for intranet pages and document management, Microsoft Teams for real time collaboration, OneDrive for personal file sync, and Office client integration for productivity. Use of Microsoft 365 on the website suggests surface points such as authenticated content delivery, embedded document viewers, or SharePoint hosted pages are part of the configuration strategy.
Operational coverage for Microsoft 365 is expected to span corporate communications, IT operations, knowledge management, and professional service delivery workflows, with governance centered on identity and access management, content permissions, and platform compliance controls within Microsoft 365. The implementation positions Solo Service Group Microsoft 365 Collaboration to support cross functional collaboration and external facing content scenarios surfaced via the corporate website.
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Solo Service Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2016 | 2016 |
In 2016 Solo Service Group implemented Automattic Jetpack CRM as its customer relationship management platform, deploying Automattic Jetpack CRM on the company website to capture and manage customer interactions. The implementation aligns with the CRM category and centers on web-embedded contact capture and lifecycle management tied directly to site form workflows.
The deployment focuses on standard CRM functional modules, including centralized contact and account records, lead capture from web forms, opportunity and pipeline tracking, activity and interaction logging, and segmentation for targeted outreach. Configuration work emphasized data model alignment for customer profiles, tag-based segmentation, and automated activity tracking that surfaces website-originated touchpoints in contact timelines.
Architecturally the solution is web-integrated, with Automattic Jetpack CRM operating in conjunction with the public website to ingest form submissions and route leads into a single contact repository. Operational coverage spans commercial teams across the United Kingdom, with the platform supporting sales, account management, and marketing workflows driven by website engagement.
Governance centered on establishing a single source of truth for contacts and standardized lead qualification and handoff processes between marketing and sales. Role-based access and record stewardship practices were introduced to control contact data updates and maintain consistency across teams using the CRM.
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Solo Service Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Solo Service Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Managing Director | Director | Finance | |
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Contract Manager | Manager | Finance | |
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Contracts Manager | Manager | Finance | |
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Divisional Director | Director | Finance | |
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Divisional Director | Director | Finance | |
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Finance Director | Director | Finance | |
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Senior Contract Manager | Manager | Procurement | |
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Compliance Manager | Manager | Finance | |
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Regional Contract Manager | Manager | Finance | |
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Area Manager, HR | Manager | HR | |
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Human Resources Assistant Manager | Manager | HR | |
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Human Resources Assistant Manager | Manager | HR | |
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Finance Director | Director | Finance | |
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Apps Being Evaluated by Solo Service Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Solo Service Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Solo Service Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Solo Service Group Technographics
Solo Service Group is a Professional Services organization based in United Kingdom,
with around 4000 employees and annual revenues of $400.0 million.
Solo Service Group operates a diverse technology stack with applications such as
Sage Snowdrops Payroll, Microsoft 365 and Automattic Jetpack CRM,
covering areas like Payroll, Collaboration and CRM.
Solo Service Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Microsoft and Automattic.
Solo Service Group recently adopted applications including
Microsoft 365 in 2017, VIPRE Email Suite (aka Fusemail SecureSmart) in 2017 and Automattic Jetpack CRM in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Solo Service Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Solo Service Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Solo Service Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.