Phoenix, 85012, AZ,
United States
Southwest Behavioral & Health Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Southwest Behavioral & Health Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Southwest Behavioral & Health Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southwest Behavioral & Health Services has purchased the following applications: Paychex WORX for Core HR in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Podium Interaction Management for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southwest Behavioral & Health Services is running and its propensity to invest more and deepen its relationship with Paychex , Cypher Learning , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southwest Behavioral & Health Services revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southwest Behavioral & Health Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paychex | Legacy | Paychex WORX | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Southwest Behavioral & Health Services implemented Paychex WORX for Core HR. The initial deployment focused on establishing a centralized HR system to manage employee master data and compensation administration within the HR department. Paychex WORX was configured to support Core HR functional workflows, including employee records management, compensation workflows, and HR reporting capabilities. Configuration emphasized data validation, role based access controls for HR and compensation users, and scheduled reporting functions. Operational use centers on the HRIS and Compensation Analyst role, which performs technical and administrative duties and compiles data and reports using HelpStar, BeneTrac, Paycheck Systems and SBH Matrix integrated with Paychex WORX. The implementation covers HR operations for the organization s 1,200 employees across its United States footprint. Governance was organized under HRIS ownership within the HR Department, formalizing reporting workflows, data reconciliation between Paychex WORX and the named systems, and standardized compensation data processes used by HR operations and compensation analysts.
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Southwest Behavioral & Health Services implemented Cisco Webex Meetings on their website. Cisco Webex Meetings serves as the organization’s Audio Video and Web Conferencing platform and is surfaced through the public website to enable external meeting access.
The deployment leverages Cisco Webex Meetings cloud-hosted conferencing capabilities, providing standard Audio Video and Web Conferencing functions including scheduled sessions, ad hoc video meetings, screen sharing, and participant management. Configuration emphasis is on web-embedded access and browser-based join flows, aligning the application with public facing appointment or meeting entry points.
Operational responsibility is centered with IT while the application supports clinical outreach, patient engagement, care coordination, and internal collaboration across Southwest Behavioral & Health Services. Governance and access control are implemented through centralized meeting administration, user provisioning, and meeting-level participant controls to manage external access via the website.
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Podium Corp | Legacy | Podium Interaction Management | Customer Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Southwest Behavioral & Health Services implemented Podium Interaction Management on their public website to centralize patient-facing digital conversations and appointment-related messaging. Podium Interaction Management is being used as a Customer Engagement platform to manage web chat, text messaging, and review interaction workflows that support patient access, front desk communications, and client engagement functions across the organization.
The implementation emphasizes configuration of message templates, conversational inbox routing, consent and contact capture workflows, and administrative role controls to govern communications and compliance. Deployment is focused on web-based interaction handling and operationalizing digital intake and outreach for clinical access and client services, with governance structured around administrative configuration, messaging policies, and user permissions within Podium Interaction Management.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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