Chula Vista, 91910, CA,
United States
Southwestern College Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Southwestern College and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Southwestern College employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southwestern College has purchased the following applications: Canvas LMS for Learning and Development in 2017, ConexED Chat Bot for Chatbots and Conversational AI in 2020, Diligent BoardDocs for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southwestern College is running and its propensity to invest more and deepen its relationship with Instructure , ConexED , Diligent Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southwestern College revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southwestern College intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Instructure | Legacy | Canvas LMS | Learning and Development | HCM | n/a | 2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ConexED | Legacy | ConexED Chat Bot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Southwestern College deployed ConexED Chat Bot across its San Ysidro center to digitize student support and extend student services CRM capabilities during the pandemic. The implementation is classified under Chatbots and Conversational AI and emphasized instant chat interactions, virtual waiting rooms, document signing, and tutoring workflows to maintain continuity of advising and admissions functions.
ConexED Chat Bot was configured to provide instant chat routing and virtual queueing, and to surface document signing and tutoring session workflows within the student services CRM environment. Functional capabilities implemented include real-time chat triage, virtual waiting room management, electronic document exchange and support for scheduled tutoring, aligning Chatbots and Conversational AI functionality with student lifecycle processes.
Operational coverage was focused on the San Ysidro center and the college student services organization, touching admissions, advising, tutoring, and enrollment support. The deployment centralized digital front door interactions, enabling staff and students to engage via instant chats and virtual sessions while preserving CRM records for follow up and case management.
Governance and process changes accompanied the rollout, with support workflows restructured to use chat-based triage and virtual waiting rooms as primary intake mechanisms. The case documents increased FTE enrollment and a 96% approval rate from staff and students, indicating high adoption and satisfaction for this Chatbots and Conversational AI implementation linking Southwestern College, ConexED Chat Bot, and student services.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Diligent Corporation | Legacy | Diligent BoardDocs | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Donor and Fundraising Management | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2013 | 2013 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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