SpectrumVoIP
7600 Windrose Ave,
Plano, 75024, TX,
United States
Plano, 75024, TX,
United States
1 972-312-0388
Communications
SpectrumVoIP Technographics
SpectrumVoIP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SpectrumVoIP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 SpectrumVoIP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SpectrumVoIP has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019, USPS Click-N-Ship for Shipping Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SpectrumVoIP is running and its propensity to invest more and deepen its relationship with HubSpot , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SpectrumVoIP revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SpectrumVoIP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SpectrumVoIP Tech Stack and Enterprise Applications
SpectrumVoIP AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, SpectrumVoIP implemented Hubspot Live Chat on its public website. The deployment embedded Hubspot Live Chat as a website-hosted conversational interface to manage real-time visitor engagement, aligned with the Chatbots and Conversational AI category. SpectrumVoIP is a United States communications company with approximately 400 employees and $90,000,000 in revenue, and the implementation targets customer facing web interactions rather than internal channels.
Configuration focused on the Hubspot Live Chat client, chatflows, automated greeting triggers and standardized response templates to capture contact details and qualify inbound inquiries, reflecting typical Chatbots and Conversational AI functional workflows. The setup includes live agent escalation pathways and conversational automation to support sales and customer support functions across the site. Governance centers on website engagement processes, with routine tuning of chatflows and response templates handled within ongoing marketing and support operations.
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SpectrumVoIP Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, SpectrumVoIP implemented Microsoft 365 as its Collaboration platform to support communications and internal collaboration functions. The deployment covers a 400 employee communications firm based in the United States, and Microsoft 365 assets are also present on the company website, indicating tenant-level usage extends to public facing tooling and embedded services. Microsoft 365 is used to deliver core collaboration services across the organization.
The implementation centers on standard Microsoft 365 Collaboration capabilities, including cloud email and calendaring, team chat and meetings, and cloud file services for document libraries and personal file sync. Configuration work included tenant configuration for shared mailboxes and group-based access, Teams configuration for persistent channels and meetings, and document management structures using SharePoint style libraries and OneDrive synchronization for endpoint file access. These functional modules provide the collaboration, content management, and real-time communication capabilities expected of a Collaboration category deployment.
Operational coverage spans corporate functions such as sales, support, engineering, and customer operations within the United States, where Microsoft 365 is used to centralize cross-team communication and document workflows. Governance and operational controls were applied at the tenant level, including administrative role separation, policy controls for data classification and sharing, and lifecycle processes for user provisioning and deprovisioning to manage collaboration hygiene. The SpectrumVoIP Microsoft 365 Collaboration implementation reflects a category-aligned, cloud native approach to unifying communication, document collaboration, and team productivity.
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Collaboration | Collaboration |
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2020 | 2020 |
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SpectrumVoIP eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| USPS | Legacy | USPS Click-N-Ship | Shipping Management | eCommerce | n/a | 2023 | 2023 |
In 2023, SpectrumVoIP implemented USPS Click-N-Ship on its website. The USPS Click-N-Ship deployment serves as a Shipping Management solution for online parcel processing, enabling label creation and postage purchasing tied to order fulfillment.
SpectrumVoIP integrated USPS Click-N-Ship into website checkout and order processing workflows to surface service selection, address validation, and shipment tracking during order capture. Functional modules in use align with Shipping Management capabilities and include label generation, postage purchase orchestration, and tracking status propagation. Operational coverage focuses on online order fulfillment and customer support activities, with the system centralizing shipment documentation and standardizing shipping procedures. Governance adjustments involved formalizing shipping steps in web order flows and defining operational ownership between sales operations and support teams.
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SpectrumVoIP CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Caller ID | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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SpectrumVoIP ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2021 | 2021 |
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SpectrumVoIP TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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SpectrumVoIP IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at SpectrumVoIP
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Success Manager | Manager | Customer Service | |
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Regional Sales Director | Director | Sales | |
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National Sales Manager | Manager | Sales | |
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Senior Director of Sales | Director | Sales | |
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Team Sales Leader | Manager | Sales | |
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Apps Being Evaluated by SpectrumVoIP Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SpectrumVoIP IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SpectrumVoIP digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD SpectrumVoIP Technographics
SpectrumVoIP is a Communications organization based in United States,
with around 400 employees and annual revenues of $90.0 million.
SpectrumVoIP operates a diverse technology stack with applications such as
Hubspot Live Chat, Microsoft 365 and USPS Click-N-Ship,
covering areas like Chatbots and Conversational AI, Collaboration and Shipping Management.
SpectrumVoIP has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot, Microsoft and USPS.
SpectrumVoIP recently adopted applications including
USPS Click-N-Ship in 2023, CallRail Call Tracking in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SpectrumVoIP’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SpectrumVoIP’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SpectrumVoIP technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.