Spidersnet
London Road, Sayers Common,
xWest Sussex, BN6 9HS,
United Kingdom
xWest Sussex, BN6 9HS,
United Kingdom
44 (0)1273 837 560
Communications
Spidersnet Technographics
Spidersnet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Spidersnet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Spidersnet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spidersnet has purchased the following applications: FrontApp for Collaboration in 2018, Oracle NetSuite CRM for CRM in 2013, Intuit Mailchimp Mandrill for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spidersnet is running and its propensity to invest more and deepen its relationship with Front , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spidersnet revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spidersnet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Spidersnet Tech Stack and Enterprise Applications
Spidersnet Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Spidersnet implemented FrontApp as a cloud-hosted Collaboration platform embedded on its website to centralize customer-facing messaging. The deployment uses FrontApp to capture web inquiries via an on-site widget and route them into centralized team inboxes, providing browser-based access for the companys staff and mobile access for remote response. FrontApp is configured to operate as the primary shared inbox and message orchestration layer for customer communication.
Configuration centers on shared inboxes, message assignment, internal notes, tagging and rule-based routing consistent with Collaboration workflows, with automation used to standardize initial triage and assignment. The implementation covers core customer support and sales communications for the UK-based, 20 employee organization, with governance defined around mailbox ownership, routing rules and escalation handoffs to ensure traceability of customer threads. FrontApp is explicitly used on the Spidersnet website as the front-end intake point feeding the Collaboration environment.
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Collaboration | Collaboration |
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2013 | 2013 |
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Spidersnet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2013 | 2013 |
In 2013, Spidersnet implemented Oracle NetSuite CRM. The deployment used Oracle NetSuite CRM as a cloud SaaS CRM to centralize contact, lead and opportunity management across its United Kingdom operations, formalizing sales pipeline and account management workflows.
Configuration focused on standard CRM modules including contact and account records, opportunity management, activity and task tracking, and dashboards for small team reporting. Implementation emphasized role based access controls for sales and customer service teams, process templates for lead qualification and staged opportunity progression, and data hygiene controls appropriate for a 20 person communications firm. Governance established clear account ownership and pipeline stage responsibilities, with a staged user rollout and process alignment to embed Oracle NetSuite CRM as the core CRM for Spidersnet sales and customer service functions.
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Spidersnet PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Spidersnet implemented Intuit Mailchimp Mandrill for Transactional Email on its website. The implementation centralizes site-triggered customer and operational messaging, enabling automated notifications from web forms, account workflows and support interactions. Spidersnet is a UK communications company of about 20 employees, so the deployment focuses on lightweight API integrations and template management rather than large scale enterprise orchestration.
The Intuit Mailchimp Mandrill deployment uses standard Transactional Email capabilities such as SMTP and API based sending, template management, delivery and bounce handling, and webhook event processing to support programmatic message generation and monitoring. Integration is directly into the public website, with API key management and server side triggers used to call Mandrill when user actions require transactional messages. Operational ownership rests with web and support functions, who manage templates, monitor delivery and handle suppression lists and bounce remediation as part of routine site operations. This configuration positions Intuit Mailchimp Mandrill as Spidersnet's Transactional Email layer for customer facing communications originating from the website.
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Spidersnet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Spidersnet
| First Name | Last Name | Title | Function | Department | Phone | |
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Sales Manager | Manager | Sales | |
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Account Manager | Manager | Sales | |
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Franchise Account Manager | Manager | Finance | |
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Apps Being Evaluated by Spidersnet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Spidersnet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Spidersnet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Spidersnet Technographics
Spidersnet is a Communications organization based in United Kingdom,
with around 20 employees and annual revenues of $2.0 million.
Spidersnet operates a diverse technology stack with applications such as
FrontApp, Oracle NetSuite CRM and Intuit Mailchimp Mandrill,
covering areas like Collaboration, CRM and Transactional Email.
Spidersnet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Front, Oracle and Intuit.
Spidersnet recently adopted applications including
Oracle Netsuite Bronto Marketing Platform in 2020, Intuit Mailchimp Mandrill in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Spidersnet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Spidersnet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Spidersnet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.