Sivakasi, 626123,
India
Srimax Software System Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Srimax Software System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Srimax Software System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Srimax Software System has purchased the following applications: HostGator for Application Hosting and Computing Services in 2018, Slack Connect for Collaboration in 2024, Srimax Output Desk for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Srimax Software System is running and its propensity to invest more and deepen its relationship with HostGator , Salesforce , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Srimax Software System revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Srimax Software System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HostGator | Legacy | HostGator | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Srimax | Legacy | Srimax Output Desk | Customer Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Srimax Software System deployed Srimax Output Desk on its public website, implementing the Customer Engagement application to centralize customer-facing interactions. The deployment places Srimax Output Desk as the primary web engagement layer for inbound inquiries and support requests.
Configuration emphasizes standard Customer Engagement capabilities including real-time chat, web based ticket capture, conversation history, canned responses and automated routing to team queues. Srimax Output Desk was configured to surface conversation transcripts and customer context to front line support and sales staff to streamline inquiry handling.
The implementation aggregates website originated conversations into the Srimax Output Desk console, enabling support and sales teams to manage inquiry workflows from a single interface. Operational coverage aligns with customer support, pre sales and account management functions across the company, reflecting Customer Engagement workflows appropriate for a mid size professional services firm.
Governance centers on role based access controls, conversation tagging and escalation workflows to standardize handoffs between support and sales, with response templates and routing rules used to enforce consistent handling. Srimax Output Desk is referenced on the corporate website as the live engagement mechanism, indicating ongoing operational use rather than a pilot.
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Tag Management | CRM |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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