SoundThinking (formerly ShotSpotter)
39300 Civic Center Dr. Suite 300,
Fremont, 94538, CA,
United States
Fremont, 94538, CA,
United States
1 510-794-3100
Professional Services
SoundThinking (formerly ShotSpotter) Technographics
SoundThinking (formerly ShotSpotter) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SoundThinking (formerly ShotSpotter) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 316 SoundThinking (formerly ShotSpotter) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SoundThinking (formerly ShotSpotter) has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, TriNet Payroll for Payroll in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SoundThinking (formerly ShotSpotter) is running and its propensity to invest more and deepen its relationship with Oracle , TriNet HR Corporation , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SoundThinking (formerly ShotSpotter) revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SoundThinking (formerly ShotSpotter) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SoundThinking (formerly ShotSpotter) Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014, SoundThinking implemented Oracle NetSuite ERP. The Oracle NetSuite ERP was deployed as the central accounting application in the ERP Financial category and was configured to capture and record all inventory transactions into the company accounting system.
The implementation emphasized inventory accounting and transactional capture, with Oracle NetSuite ERP serving as the authoritative ledger for inventory movement and cost posting. The team worked on NetSuite alongside Jira, SalesForce, and ServiceMax to align technical issue tracking, customer records, and field service inputs with financial records.
ServiceMax was implemented to keep track of fieldwork and was integrated with proprietary systems to reduce the number of systems touched to make a sensor operational. Integrations linked ServiceMax field service workflows and proprietary provisioning systems to the Oracle NetSuite ERP inventory entries, enabling more direct handoffs between field operations, engineering, and finance.
Operational governance evolved to span finance, field operations, sales, and engineering, with closer collaboration between the ERP team and engineering to improve product design and ease of installation. The combined stack of Oracle NetSuite ERP, ServiceMax, SalesForce, and Jira consolidated transactional recording and field service coordination, materially reducing the number of separate systems required to bring a sensor into operation.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TriNet HR Corporation | Legacy | TriNet Payroll | Payroll | HCM | n/a | 2020 | 2020 |
In 2020, ShotSpotter implemented TriNet Payroll as its Payroll solution. The deployment addressed payroll administration and benefits compliance for a widely dispersed workforce operating in nearly 20 states.
TriNet Payroll delivered a mix of managed services and self-service HR tooling, combining payroll processing, payroll tax compliance, workers' compensation administration, and benefits enrollment controls. Configuration included location-aware benefits carrier and plan restrictions so employees can only choose carriers and plans supported in their jurisdiction, and employees gain real-time access to benefits via self-service interfaces. TriNet Payroll also provided ongoing HR compliance guidance to align with changing state employment laws.
Operational scope covered HR and payroll functions across ShotSpotter's distributed employee population, impacting HR, payroll, and benefits administration while reducing administrative burden on senior leadership. The platform eased the complexity of navigating state-by-state payroll tax requirements and varying employment laws, allowing leadership to spend more time on the company mission to fight against gun violence.
Governance shifted toward a balance of TriNet HR expertise and employee self-service, standardizing benefit selection workflows and compliance controls across jurisdictions. ShotSpotter gained peace of mind knowing employees can access their benefits in real time and that benefit plans comply with regulatory requirements.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, SoundThinking deployed Hubspot Live Chat on its public website to provide customer engagement through a Chatbots and Conversational AI capability. The deployment placed the Hubspot Live Chat widget on key web pages to capture inbound visitor interactions and route conversations to internal teams.
Hubspot Live Chat implementation used the platform's live chat widget and chat flow features to present contextual welcome messages and structured contact capture. Configuration emphasized conversation inbox management, automatic contact creation, and scripted response templates to standardize first touch interactions.
Operational coverage targeted web based customer engagement for marketing and support functions, with conversations maintained in HubSpot native messaging and contact records to preserve a single source of engagement data. The implementation architecture relied on a client side widget embedded in site pages and HubSpot hosted conversation management for agent handling.
Governance included defining response ownership by team, configuring routing rules inside HubSpot, and standardizing canned responses and handover to live agents for complex cases. SoundThinking Hubspot Live Chat Chatbots and Conversational AI supports continuous capture of lead and support interactions, aligning web engagement with marketing and service workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SoundThinking (formerly ShotSpotter)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SoundThinking (formerly ShotSpotter) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SoundThinking (formerly ShotSpotter) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SoundThinking (formerly ShotSpotter) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD SoundThinking (formerly ShotSpotter) Technographics
SoundThinking (formerly ShotSpotter) is a Professional Services organization based in United States,
with around 316 employees and annual revenues of $110.0 million.
SoundThinking (formerly ShotSpotter) operates a diverse technology stack with applications such as
Oracle NetSuite ERP, TriNet Payroll and Hubspot Live Chat,
covering areas like ERP Financial, Payroll and Chatbots and Conversational AI.
SoundThinking (formerly ShotSpotter) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, TriNet HR Corporation and HubSpot.
SoundThinking (formerly ShotSpotter) recently adopted applications including
DocuSign eSignature in 2021, Hubspot CRM in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SoundThinking (formerly ShotSpotter)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SoundThinking (formerly ShotSpotter)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SoundThinking (formerly ShotSpotter) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.