St. John Knits
17421 Derian Ave.,
Irvine, 92614, CA,
United States
Irvine, 92614, CA,
United States
1 877-750-1171
Retail
St. John Knits Technographics
St. John Knits Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by St. John Knits and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 St. John Knits employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that St. John Knits has purchased the following applications: Amazon Pay for Payment Processing in 2021, Infor PeopleAnswers for Workforce Analytics, Talent Sourcing in 2009, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems St. John Knits is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Infor , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing St. John Knits revenues, which have grown to $325.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for St. John Knits intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
St. John Knits Tech Stack and Enterprise Applications
St. John Knits ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, St. John Knits implemented Amazon Pay on its customer-facing website. Amazon Pay was integrated as a Payment Processing option to enable wallet-based payment acceptance for Amazon account holders and standard cardholders through the site checkout.
The implementation focused on ecommerce checkout integration using Amazon Pay checkout widgets and server-side authorization endpoints to capture payment tokens, drive authorization flows, and support returning customer payment methods. Functional coverage included wallet checkout, tokenization for PCI scope reduction, payment authorization and settlement orchestration, and guest versus authenticated buyer flows. Operational scope is the United States customer-facing ecommerce operations of St. John Knits, with governance centered on checkout acceptance rules, payment method display logic, and coordinated front-end and backend release cycles for the site.
|
St. John Knits HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor PeopleAnswers | Workforce Analytics, Talent Sourcing | HCM | n/a | 2009 | 2009 |
In 2009, St. John Knits implemented Infor PeopleAnswers as an applicant tracking system on its website, establishing a web‑facing careers portal to capture and manage external applicants. The deployment placed Infor PeopleAnswers into the Workforce Analytics,Talent Sourcing category to support the company’s recruiting and talent acquisition activities within HR.
The Infor PeopleAnswers implementation focused on core applicant tracking capabilities common to the category, including career site job posting, candidate application capture, configurable hiring workflows, candidate tracking through screening and interview stages, interview scheduling, offer tracking, and recruiting analytics dashboards. Configuration centered on the embedded career portal and workflow orchestration to standardize hiring stages and routing between recruiting coordinators and hiring managers.
Operational coverage is centered on corporate recruiting and HR teams using the public careers site as the primary intake channel, with the system managing sourcing through offer workflows and providing recruiting metrics for talent teams. Deployment was oriented to a centralized ATS model hosted on the vendor portal and surfaced on the St. John Knits website to streamline external applicant experience.
Governance practices described for the implementation include role based access controls for recruiters and hiring managers, standardized stage definitions and approvals to drive consistent hiring process execution, and candidate data handling rules to support HR recordkeeping and compliance needs. Infor PeopleAnswers is referenced directly as the application delivering these Workforce Analytics,Talent Sourcing capabilities for St. John Knits.
|
St. John Knits AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, St. John Knits deployed LiveChat on its website to centralize customer facing messaging across its ecommerce storefront. St. John Knits uses LiveChat in the Chatbots and Conversational AI category to support customer service and online sales assistance.
The LiveChat implementation is built around the customer facing web widget embedded on product pages and checkout flows, paired with the LiveChat agent console and administrative portal for queue management and configuration. Implemented functional modules include real time chat, canned responses and chat routing, a customer context panel and transcript storage to maintain conversational history. These capabilities align with standard Chatbots and Conversational AI workflows for synchronous and asynchronous messaging.
Operational scope covers online customer service and pre sale support teams for the United States ecommerce operations of the retailer, sized to an organization with 1300 employees and reported revenue of 325000000. Governance and operational controls emphasize role based access in the admin portal, standardized scripted responses and chat handling procedures to ensure consistent agent behavior. Rollout and agent adoption focused on embedding the chat widget across high intent pages of the website to capture real time shopper inquiries.
The deployment positions LiveChat to provide a direct conversational channel on the St. John Knits site, linking web visitors to customer service workflows and commerce assistance. LiveChat remains the primary Chatbots and Conversational AI solution on the site, with operational emphasis on agent orchestration and conversational routing.
|
St. John Knits eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2015 | 2015 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
|
St. John Knits CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
St. John Knits ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
St. John Knits TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
St. John Knits PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2020 | 2020 |
|
St. John Knits IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at St. John Knits
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by St. John Knits Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from St. John Knits IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the St. John Knits digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD St. John Knits Technographics
St. John Knits is a Retail organization based in United States,
with around 1300 employees and annual revenues of $325.0 million.
St. John Knits operates a diverse technology stack with applications such as
Amazon Pay, Infor PeopleAnswers and LiveChat,
covering areas like Payment Processing, Workforce Analytics, Talent Sourcing and Chatbots and Conversational AI.
St. John Knits has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), Infor and LiveChat, Inc..
St. John Knits recently adopted applications including
Amazon Pay in 2021, Fastly in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of St. John Knits’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates St. John Knits’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete St. John Knits technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.