Sarasota, 34243, FL,
United States
Star2Star Communications Technographics
Star2Star Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Star2Star Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Star2Star Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Star2Star Communications has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2009, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Star2Star Communications is running and its propensity to invest more and deepen its relationship with Intuit , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Star2Star Communications revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Star2Star Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Star2Star Communications Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP Financial Management | x | 2009 | 2009 |
In 2009, Star2Star Communications implemented Intuit Quickbooks Enterprise to establish a centralized financial platform. The project was positioned to support core accounting and operational finance under the ERP Financial category, with the Intuit Quickbooks Enterprise application serving as the primary ledger and transaction system for the organization.
The implementation focused on standard ERP Financial capabilities including a centralized general ledger, accounts payable, accounts receivable, inventory valuation controls, and consolidated financial reporting. Intuit Quickbooks Enterprise was configured to support role based access controls, structured chart of accounts, and custom reporting to align accounting workflows with corporate billing and revenue recognition processes.
Operational coverage included finance, accounting, and revenue operations across Star2Star Communications United States operations, where the system orchestrated order to cash and procure to pay transaction flows. The deployment followed a multi user server hosted architecture with workstation clients to enable concurrent transaction processing and centralized financial data storage.
Governance workstreams emphasized standardized workflows, audit trail enablement, and phased user training to onboard accounting staff and billing teams. Change controls and permissioned access were established to support internal controls and financial close procedures while maintaining the application as the authoritative ERP Financial record for the company.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Star2Star Communications deployed Drift AI Chatbot on its public website. Star2Star Communications implemented Drift AI Chatbot as a Chatbots and Conversational AI solution to support marketing, sales, and customer support engagement directly on-site. The deployment centered on on-page conversational workflows, bot-driven lead capture, automated qualification playbooks, and staged handoff to live agents for complex inquiries.
Configuration emphasized an embed architecture within web pages and runtime orchestration of chat sessions, with Drift AI Chatbot managing response automation, session transcripts, and routing logic. Operational coverage targeted web-facing customer touchpoints, with governance and script ownership assigned to marketing and sales teams and a phased rollout across pages to iterate conversational playbooks. The implementation uses standard Chatbots and Conversational AI capabilities such as conversational routing, automated qualification, and transcript logging to instrument on-site engagement and streamline inquiry handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 Star2Star Communications deployed Cisco Webex Meetings to deliver web-based conferencing directly from its public website. Cisco Webex Meetings serves as the company’s Audio Video and Web Conferencing solution for external meeting joins and browser-based collaboration flows.
The implementation centers on embedding Cisco Webex Meetings into Star2Star’s website to provide direct meeting entry and meeting links, enabling audio and video sessions, screen sharing, and participant controls aligned with Audio Video and Web Conferencing functional workflows. The deployment follows a web-hosted meeting architecture that supports browser connectivity and centralized meeting orchestration typical of enterprise conferencing platforms.
Operational ownership is positioned within customer engagement and collaboration functions, supporting sales demonstrations, support interactions, and internal team collaboration through the website-hosted meeting experience. Governance emphasis was placed on standardizing web meeting access and embedding Cisco Webex Meetings flows into contact and support pages to streamline external participant entry and reduce friction for customer-facing sessions.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Star2Star Communications
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Star2Star Communications Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||