Accare
Accare Technographics
Accare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Accare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 990 Accare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accare has purchased the following applications: Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2021, TOPdesk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accare is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Kapost or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accare revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Accare Tech Stack and Enterprise Applications
Accare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Accare implemented Microsoft 365 as its Collaboration platform. The organization’s public website references Microsoft 365 components, indicating the suite was adopted to support both external facing content and internal collaboration across the healthcare provider. This implementation is positioned to serve an organization of approximately 990 employees operating in the Netherlands with clinical, administrative and corporate functions.
The Microsoft 365 deployment centers on core Collaboration capabilities, with adoption of Exchange Online for organization email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration, OneDrive for personal file storage, and the Office productivity apps for day to day authoring. Configuration emphasis aligns with Collaboration workflows such as shared document libraries, team channels and coordinated calendars. These functional modules reflect typical Microsoft 365 feature sets used to standardize communication and content collaboration in healthcare settings.
Architecturally the implementation follows Microsoft 365 cloud hosted, tenant based SaaS patterns with centralized administration and role oriented access controls consistent with Collaboration governance. The public site signal that Microsoft 365 is part of Accare’s web footprint suggests the deployment was configured to support both internal collaboration and interoperability with external digital touchpoints. Governance and operational controls are expected to focus on identity driven access, data classification and team based collaboration policies consistent with enterprise Collaboration management.
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Accare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Accare implemented Hotjar on its public website as part of a Customer Experience initiative. The implementation at Accare, a Netherlands healthcare provider with 990 employees, focused on web-based behavioral instrumentation rather than backend clinical systems.
The Hotjar deployment centered on behavioral analytics modules common to the Customer Experience category, including session recordings, heatmaps, and on-site feedback and survey capabilities, with Hotjar configured to capture qualitative interaction data and form behavior. Configuration work emphasized event tagging, page targeting, and sample-rate settings to surface usability issues and user intent signals across key public pages.
Operational coverage was limited to the Accare public web estate and was positioned to support digital experience, web operations, and marketing teams responsible for patient and caregiver online journeys. The implementation used role-based access to analytics outputs to segregate operational duties between analysts and site owners and to centralize product and content optimization workflows.
Governance measures accompanied the rollout, with configuration of consent flows, data retention, and access controls to align Hotjar use with healthcare data sensitivity and privacy expectations. Rollout was executed as a web-only analytics layer, maintaining separation from clinical systems and focusing on improving the Customer Experience through iterative UX insights provided by Hotjar.
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Marketing Automation | CRM |
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2020 | 2020 |
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Accare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Topdesk | Legacy | TOPdesk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Accare implemented TOPdesk for IT Service Management. TOPdesk is surfaced on Accare's public website as the primary self-service portal for incident reporting and service requests, establishing TOPdesk as the focal IT Service Management solution to support IT support and service desk functions within Accare.
Functional configuration centers on incident management, a service catalog, knowledge base, and automated request workflows, with role based ticket routing and SLA driven escalation to align day to day support activities. The web embedded portal provides authenticated self service intake and routes issues into backend ticket queues and operational reporting, while governance was enacted through defined service owner roles and standardized workflows to orchestrate request fulfillment and incident resolution across Accare's IT organization in the Netherlands.
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Accare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Transactional Email | PaaS |
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2018 | 2018 |
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Accare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Accare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Accare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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ICT Director | Director | IT | |
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ICT Director | Director | IT | |
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Apps Being Evaluated by Accare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Accare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Accare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Accare Technographics
Accare is a Healthcare organization based in Netherlands,
with around 990 employees and annual revenues of $105.0 million.
Accare operates a diverse technology stack with applications such as
Microsoft 365, Hotjar and TOPdesk,
covering areas like Collaboration, Customer Experience and IT Service Management.
Accare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Contentsquare and Topdesk.
Accare recently adopted applications including
TOPdesk in 2022, Hotjar in 2021 and Kapost Content Marketing Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Accare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Accare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Accare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.