STS Technographics
STS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by STS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 STS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that STS has purchased the following applications: Ucraft for Web Content Management in 2019, Text AI agent for Customer Support in 2025, Socket.IO for Apps Development in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems STS is running and its propensity to invest more and deepen its relationship with Ucraft , Automattic , Text or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing STS revenues, which have grown to $93.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for STS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
STS Tech Stack and Enterprise Applications
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ucraft | Legacy | Ucraft | Web Content Management | Content Management | n/a | 2019 | 2019 |
|
|
|
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Text | Legacy | Text AI agent | Customer Support | CRM | n/a | 2025 | 2025 |
In 2025, STS implemented Text AI agent to support customer service for a leading Polish bookmaker. The deployment targeted peak event volumes in the Customer Support function, aiming to improve agent readiness and streamline chat handling during betting spikes.
Implementation centered on Text's LiveChat and ChatBot modules, configured to present bot mediated triage for high volume traffic and escalate to human agents for complex inquiries. The Text AI agent was configured to capture conversational context, surface sentiment signals, and assist agents with suggested responses to improve throughput and agent preparedness. Vendor publications report the ChatBot resolving thousands of chats annually and delivering improved real time sentiment and insight extraction.
Operational scope focused on the customer support organization and peak event workflows, with vendor materials emphasizing high chat satisfaction during peak events. Governance changes included revised escalation workflows and updated agent readiness procedures to accommodate bot mediated routing and live chat handoffs. The implementation therefore centralized chat automation and agent assistance capabilities within STS Customer Support while surfacing real time insights for operational monitoring.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Socket.IO | Legacy | Socket.IO | Apps Development | PaaS | n/a | 2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2020 | 2020 |
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|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2015 | 2015 |
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IT Decision Makers and Key Stakeholders at STS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by STS Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||