Sun Siyam Resorts
H. Maley Thila, Meheli Goalhi,
Male, x,
Maldives
Male, x,
Maldives
960 332-5977
Leisure and Hospitality
Sun Siyam Resorts Technographics
Sun Siyam Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sun Siyam Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Sun Siyam Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sun Siyam Resorts has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Triptease for Reservation and Booking Management in 2019, HiJiffy for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sun Siyam Resorts is running and its propensity to invest more and deepen its relationship with Infor , Triptease , HiJiffy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sun Siyam Resorts revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sun Siyam Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sun Siyam Resorts Tech Stack and Enterprise Applications
Sun Siyam Resorts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | TRG International | 2014 | 2015 |
In 2014 Sun Siyam Resorts implemented Infor SunSystems as its ERP Financial application to centralize the group financial and accounting function. The deployment of Infor SunSystems positioned the application as the primary ERP Financial platform supporting corporate accounting for the resort group and site-level accounting needs across its Maldives operations.
The implementation focused on core financial modules typical for an ERP Financial deployment, including general ledger, accounts payable, accounts receivable, cash management, intercompany accounting, consolidation and statutory financial reporting. Configuration work emphasized multi-entity and multi-currency bookkeeping, period close orchestration and automation of recurring financial workflows to standardize month end and intercompany processes.
Architecturally the deployment was executed as a centralized finance instance with site-level data segmentation and role based access for property and corporate finance teams, enabling centralized reporting and local transaction processing. Operational scope touched finance, treasury and procurement teams, with the application serving both corporate accounting and operational accounting at individual resort sites.
TRG International acted as the system integrator and implementation partner, providing deployment services and ongoing support. Customer feedback highlighted TRG International’s professional support, patience and domain knowledge, noting a marked improvement in the supplier support experience for Sun Siyam Resorts after the Infor SunSystems implementation.
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Sun Siyam Resorts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Triptease | Legacy | Triptease | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Sun Siyam Resorts deployed Triptease. Triptease is implemented on their website to provide Reservation and Booking Management, serving as the customer-facing booking and conversion layer for direct reservations. The deployment is embedded into the consumer web experience on sunsiyam.com to manage on-site booking interactions and direct booking capture.
Configuration centered on core Reservation and Booking Management capabilities, including on-page booking capture, contextual price and availability display, and real-time messaging to influence conversion. The Triptease implementation functions as a web-embedded application delivering booking flows, merchandising prompts, and funnel orchestration aligned with the hotel’s direct booking workflows and rate presentation.
Operational governance for Triptease on their website is assigned to the reservations, revenue management and digital teams, who control offer presentation and booking funnel behavior. This configuration connects Sun Siyam Resorts, Triptease, and Reservation and Booking Management into the hotel’s consumer-facing web channel and centralizes online booking interactions for the property.
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Sun Siyam Resorts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HiJiffy | Legacy | HiJiffy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Sun Siyam Resorts deployed HiJiffy on its website as a guest-facing conversational interface. Sun Siyam Resorts implemented HiJiffy, a Chatbots and Conversational AI application, to centralize online guest communication and pre-arrival engagement across its digital touchpoints.
The implementation configured conversational workflows for booking inquiries, multilingual frequently asked questions, structured lead capture, and scripted pre-arrival messaging. HiJiffy was configured to use intent recognition and decision-tree automation to triage common requests, surface structured guest data, and escalate complex queries to human agents. Configuration emphasized templated messaging and dynamic response variables to align conversational content with property and room context maintained by internal teams.
Deployment was limited to the public website channel, positioned as the primary digital interface for reservations and guest services. Operational coverage focused on front office and reservations teams within Sun Siyam Resorts in the Maldives, with conversational sessions handed off to existing human channels for follow up. The HiJiffy deployment functioned as the initial customer engagement layer on the website, serving guest communication and booking inquiry workflows.
Governance established centralized conversation content management and escalation workflows, with property teams owning FAQ and messaging updates and with defined escalation SLAs between the chatbot and human agents. Rollout followed a web-first configuration approach, applying language, tone, and workflow controls to ensure consistent guest experience across the deployed site.
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Sun Siyam Resorts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
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Sun Siyam Resorts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sun Siyam Resorts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sun Siyam Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Financial Controller | Director | Finance | |
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Group Director of Business Development | Director | Finance | |
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General Manager | Manager | Finance | |
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Apps Being Evaluated by Sun Siyam Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sun Siyam Resorts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sun Siyam Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sun Siyam Resorts Technographics
Sun Siyam Resorts is a Leisure and Hospitality organization based in Maldives,
with around 3000 employees and annual revenues of $1.00 billion.
Sun Siyam Resorts operates a diverse technology stack with applications such as
Infor SunSystems, Triptease and HiJiffy,
covering areas like ERP Financial, Reservation and Booking Management and Chatbots and Conversational AI.
Sun Siyam Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Triptease and HiJiffy.
Sun Siyam Resorts recently adopted applications including
HiJiffy in 2021, Optimizely Intelligence Cloud in 2021 and Postmark in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sun Siyam Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sun Siyam Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sun Siyam Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.