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Suntory Holdings Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Evolany Legacy Evolany anybot Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022 Suntory Holdings deployed Evolany anybot as a Chatbots and Conversational AI solution to support consumer marketing on the LINE messaging platform in Japan. The implementation targeted marketing/CRM and customer loyalty campaigns, positioning Evolany anybot as the channel orchestration layer for LINE-based engagement. Implementation focused on conversational campaign orchestration, leveraging Evolany anybot capabilities to automate campaign workflows, distribute coupons, and deliver mini-app style interactions on LINE. Configuration work included templated message flows, event-triggered coupon issuance, audience segmentation and intent-aware message sequencing, reflecting standard Chatbots and Conversational AI functional patterns such as session management and routing. Integration was explicitly channel-level with LINE, with the anybot orchestrating inbound and outbound messaging and maintaining user state across campaign interactions. The deployment architecture is consistent with a cloud-hosted conversational platform linked to LINE messaging endpoints and to Suntory marketing and CRM processes, enabling real-time campaign execution and stateful customer journeys within Japan. Governance shifted toward marketing operations ownership of conversational content, campaign scheduling and approval workflows, with centralized templates and messaging controls to preserve brand consistency across LINE campaigns. No explicit outcomes or performance metrics were published for this customer, the implementation details are described based on Evolany anybot capabilities as applied to Suntory Holdings marketing and loyalty use cases.
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Akamai Legacy Akamai mPulse Application Performance Management ITSM n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Akamai Legacy Akamai CDN Content Delivery Network IaaS n/a 2018 2018
IT Decision Makers and Key Stakeholders at Suntory Holdings
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Suntory Holdings Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Suntory Holdings Technographics

Suntory Holdings is a Consumer Packaged Goods organization based in Japan, with around 41511 employees and annual revenues of $21.67 billion.

Suntory Holdings operates a diverse technology stack with applications such as Evolany anybot, Akamai mPulse and Akamai CDN, covering areas like Chatbots and Conversational AI, Application Performance Management and Content Delivery Network.

Suntory Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Evolany and Akamai.

Suntory Holdings recently adopted applications including Evolany anybot in 2022, Akamai mPulse in 2019 and Akamai CDN in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Suntory Holdings’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Suntory Holdings’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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