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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

Superior Propane
Location
6750 Century Ave,
Mississauga, L5N 2V8, ON,
Canada
Website
https://www.superiorpropane.com/
Phone
1 877-873-7467
Artw industry
Oil, Gas and Chemicals
Employee
Revenue

Superior Propane Technographics

Superior Propane Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Superior Propane and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Superior Propane employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Superior Propane has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2015, Avaya Remote Contact Center for Call Center in 2022, Avature CRM for Candidate Relationship Management in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Superior Propane is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Huawei Enterprise or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Superior Propane revenues, which have grown to $2.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Superior Propane intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Superior Propane Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2015 2015
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2000 2000
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avaya Legacy Avaya Remote Contact Center Call Center CRM n/a 2022 2022
In 2022, Superior Propane implemented Avaya Remote Contact Center as part of an Avaya OneCloud contact center solution to modernize customer service and delivery scheduling for its utilities and customer service operations in Canada. The deployment targeted Call Center capabilities to centralize inbound contact handling and enable automated interactive voice response and proactive outreach across its service footprint. The Avaya Remote Contact Center implementation included configuration of IVR flows for self service, orchestration of inbound routing and callback handling, and deployment of outbound campaign capabilities for proactive outreach. The solution surface included contact recording and analytics, and was configured to support agent desktop workflows tied to delivery scheduling and customer resolution processes. Integrations were explicitly implemented with partner Calabrio to provide quality management and workforce optimization analytics alongside Avaya OneCloud. The architecture used Avaya OneCloud hosting to provision remote contact center services, and the operational scope covered utilities and customer service operations in Canada that coordinate delivery scheduling and field service communication. Superior Propane reported measurable customer experience gains from the deployment, including a reduction in average handle time of about 30 seconds and the capacity to handle approximately 150 additional inquiries per day through expanded IVR, self service, and proactive outreach channels. The Avaya Remote Contact Center and Calabrio integration provided a unified Call Center capability to improve contact handling efficiency and analytics driven quality oversight.
Customer Analytics CRM 2020 2020
Customer Experience CRM 2019 2019
Customer Experience CRM 2019 2019
Marketing Analytics CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avature Legacy Avature CRM Candidate Relationship Management HCM n/a 2019 2019
Digital Adoption HCM 2022 2022
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2015 2015
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Field Service Management ERP Services and Operations 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2017 2017
Web Application Firewalls (WAF) CyberSecurity 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2015 2015
Transactional Email PaaS 2015 2015
Transactional Email PaaS 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2019 2019
IT Decision Makers and Key Stakeholders at Superior Propane
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Superior Propane Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Superior Propane Technographics

Superior Propane is a Oil, Gas and Chemicals organization based in Canada, with around 1500 employees and annual revenues of $2.05 billion.

Superior Propane operates a diverse technology stack with applications such as Amazon EC2, Avaya Remote Contact Center and Avature CRM, covering areas like Application Hosting and Computing Services, Call Center and Candidate Relationship Management.

Superior Propane has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Avaya and Avature.

Superior Propane recently adopted applications including ServiceNow ITSM in 2023, Avaya Remote Contact Center in 2022 and ClickLearn Platform in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Superior Propane’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Superior Propane’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Superior Propane technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.