Support Ninja
701 Brazos StreetSuite 1616,
Austin, 78701, TX,
United States
Austin, 78701, TX,
United States
1 800-594-7695
Professional Services
Support Ninja Technographics
Support Ninja Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Support Ninja and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Support Ninja employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Support Ninja has purchased the following applications: InvoiceSherpa for AR Automation in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, AdRoll for Digital Advertising Platform in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Support Ninja is running and its propensity to invest more and deepen its relationship with InvoiceSherpa , Sage , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Support Ninja revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Support Ninja intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Support Ninja Tech Stack and Enterprise Applications
Support Ninja ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InvoiceSherpa | Legacy | InvoiceSherpa | AR Automation | ERP | n/a | 2018 | 2018 |
In 2018, Support Ninja implemented InvoiceSherpa for AR Automation, embedding the application on its public website to handle customer billing interactions and invoice delivery. The deployment targeted customer-facing receivables workflows and automated collections touchpoints to streamline outgoing billing communications.
The implementation leverages InvoiceSherpa’s core AR Automation capabilities, including automated invoice delivery, scheduled payment reminders, collections workflow orchestration, and payment link management. Configuration emphasized templated communications, configurable collection cadences, and status tracking to support standard accounts receivable processes and reduce manual follow up.
Operational coverage centers on Accounts Receivable and Finance teams within Support Ninja, with the website integration providing a self-service channel for customers to access invoices and payment options. Governance work focused on standardizing notification templates, defining escalation rules for delinquent accounts, and implementing role-based access controls for AR staff through the InvoiceSherpa configuration.
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ERP Financial | ERP |
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2021 | 2021 |
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Support Ninja Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Support Ninja implemented Google Workspace (Formerly Google G-Suite) as a cloud-hosted Collaboration platform for the organization. The deployment uses Google Workspace core services including Gmail, Drive, Docs, Sheets, Calendar and Meet to centralize communication and document collaboration across corporate functions.
Configuration relied on tenant-level administration through the Google Workspace Admin Console, with user provisioning, domain-managed email, group access controls and data governance settings consistent with Collaboration deployments. Functional modules implemented include real-time document editing, shared drives, calendaring and video conferencing, and the company website references the use of Google Workspace for corporate collaboration and email.
Operational coverage extends to Support Ninja employees in the United States across support, client services and corporate teams, standardizing email, calendaring and document workflows under the Collaboration category. Governance emphasis was placed on admin console controls, provisioning processes and access management to align collaboration tooling with enterprise operational needs.
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Support Ninja CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NextRoll | Legacy | AdRoll | Digital Advertising Platform | CRM | n/a | 2015 | 2015 |
In 2015, Support Ninja implemented AdRoll on their website as a Digital Advertising Platform. The deployment concentrated on client-side tag deployment and pixel-based conversion tracking embedded in the site to capture behavioral signals for audience creation and retargeting. Implementation aligned AdRoll campaign management and audience segmentation to site event data, enabling programmatic display and retargeting workflows that draw directly from website traffic as the primary inventory. The scope of the implementation is the corporate website, with configuration focused on tracking page views, conversions and user behavior for paid media activation.
Configuration used typical AdRoll capabilities for audience creation, bid management and creative placement, integrated into marketing operations processes. Marketing and growth teams centralized campaign setup, tag governance and creative approval workflows to maintain consistent audience definitions and conversion attribution. AdRoll was instrumented to support ongoing paid media operations and reporting workflows characteristic of a Digital Advertising Platform, with operational ownership and governance residing in the marketing organization.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Support Ninja ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Support Ninja PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Support Ninja IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Support Ninja
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Support Ninja Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Support Ninja IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Support Ninja digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Support Ninja Technographics
Support Ninja is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $250.0 million.
Support Ninja operates a diverse technology stack with applications such as
InvoiceSherpa, Google Workspace (Formerly Google G-Suite) and AdRoll,
covering areas like AR Automation, Collaboration and Digital Advertising Platform.
Support Ninja has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as InvoiceSherpa, Google and NextRoll.
Support Ninja recently adopted applications including
Zoominfo Clickagy in 2022, ZoomInfo Chorus in 2022 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Support Ninja’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Support Ninja’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Support Ninja technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.