AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swan Housing Group Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2016 2016
Content Delivery Network IaaS 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Skype Audio Video and Web Conferencing Collaboration n/a 2016 2016
PBX, VoiP and Phone Systems Collaboration 2017 2017
PBX, VoiP and Phone Systems Collaboration 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Ericsson-LG Legacy Ericsson-LG iPECS Cloud Call Center, Call Tracking and Recording CRM n/a 2018 2018 In 2018, Swan Housing Group deployed Ericsson-LG iPECS Cloud across its operations. Ericsson-LG iPECS Cloud functions within the Call Center,Call Tracking and Recording category and was chosen to support high inbound call volumes, scalable user growth, and multi-site operations across 20 sites in the United Kingdom. The implementation used Ericsson-LG iPECS Cloud Terminal endpoints and LIP-9000 series handsets, with a corporate configuration sized for approximately 300 to 600 extensions to cover 430 plus staff. Functional capabilities provisioned included telephony services, centralized contact management, hot desking, presence-enabled remote working, and click to dial workflows to streamline agent and staff communications. Call reporting was delivered via a third party call analytics and reporting application to provide real-time dashboards and a customizable wallboard. Skype for Business integration was implemented to unify presence and enable seamless collaboration across teams, synchronizing contacts and enabling click to dial between user clients and the Ericsson-LG iPECS Cloud platform. Operational coverage encompassed all 20 Swan Housing Group sites in Essex and East London and extended to remote workers, positioning the iPECS Cloud as the primary telephony and contact platform for customer service and operational teams. The solution was delivered as a cloud-hosted iPECS Cloud architecture, providing centralized management and secure, resilient call connectivity. Rollout was adopted enterprise wide with every staff member onboarded to the iPECS Cloud platform, simplifying governance through centralized contact directories and consolidated call reporting across sites. The configuration supports scalable provisioning of new users and sites to align with Swan Housing Group growth plans, while third party analytics provide visibility of real-time call data to support service level objectives. The deployment emphasized ease of use to accelerate user adoption while maintaining call quality through the secure Ericsson-LG iPECS Cloud infrastructure.
Customer Support CRM 2016 2016
Marketing Automation CRM 2015 2015
Sales Automation, Sales Engagement CRM 2015 2015
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Chatbots and Conversational AI AI-Powered Application 2020 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2011 2011
Payroll HCM 2011 2011
Talent Management HCM 2011 2011
Workforce Management HCM 2011 2011
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Digital Signing Content Management 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Endpoint Detection and Response (EDR) CyberSecurity 2018 2018
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2014 2014
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Real Estate Property Management ERP Services and Operations 2015 2015
Real Estate Property Management ERP Services and Operations 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Remote Monitoring and Management ITSM 2017 2017
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2017 2017
IT Decision Makers and Key Stakeholders at Swan Housing Group
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Swan Housing Group Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Swan Housing Group Technographics

Swan Housing Group is a Construction and Real Estate organization based in United Kingdom, with around 430 employees and annual revenues of $230.0 million.

Swan Housing Group operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Microsoft Skype and Ericsson-LG iPECS Cloud, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center, Call Tracking and Recording.

Swan Housing Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Ericsson-LG.

Swan Housing Group recently adopted applications including Cloudflare CDN in 2020, Click4Assistance in 2020 and Ericsson-LG iPECS Cloud in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Swan Housing Group’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Swan Housing Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Swan Housing Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.