Swan Housing Group
Pilgrim House, High St,
Billericay, CM12 9XY,
United Kingdom
Billericay, CM12 9XY,
United Kingdom
44 30 0303-2500
Construction and Real Estate
Swan Housing Group Technographics
Swan Housing Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Swan Housing Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 430 Swan Housing Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swan Housing Group has purchased the following applications: Infor SunSystems for ERP Financial in 2014, MHR iTrent HR for Core HR in 2011, MRI Horizon (formerly Qube Horizon) for Real Estate Property Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swan Housing Group is running and its propensity to invest more and deepen its relationship with Infor , MHR (formerly MidlandHR) , MRI Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swan Housing Group revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swan Housing Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Swan Housing Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Swan Housing Group implemented Infor SunSystems as its core ERP Financial application. The deployment established Infor SunSystems as the primary system of record for financial accounting across Swan Housing Group operations in Essex and East London, bringing financial control and standardized bookkeeping into the housing association's finance function.
Infor SunSystems was configured to support typical ERP Financial workflows, including general ledger processing, accounts payable, accounts receivable, fixed asset accounting and financial reporting, aligned with the organization’s Sun accounts usage. Operational support for Infor SunSystems was routed through the IT service desk, which logged and tracked SunSystems incidents and requests in Hornbill Supportworks, and coordinated application-level troubleshooting alongside desktop and infrastructure teams, while the application coexisted with other enterprise systems used by the organisation such as Microsoft Office 365, Civica Contact Manager, iTrent payroll, QUBE property management and Soprano accounting modules.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2011 | 2011 |
In 2011 Swan Housing Group implemented MHR iTrent HR as its Core HR application. Delivery was led from the IS Innovation Manager function and brought MHR iTrent HR into production alongside a programme that also delivered the Clearview management information system and Microsoft Dynamics CRM Online.
Implementation focused on Core HR capabilities within MHR iTrent HR, including centralized employee records, workflow-driven HR processes, absence and leave administration, employee self-service and operational reporting. Configuration prioritized role-based access controls and alignment with Swan's five-year business applications roadmap, with business analysts translating HR policy into system configuration and automated workflows.
Programme architecture established operational ownership across HR and IT, with day-to-day application support delivered by the applications support and project teams. The deployment covered Swan Housing Group operations in the United Kingdom and supported transactional HR processing, personnel administration and management information flows. Programme notes reference co-delivery with Clearview and Microsoft Dynamics CRM Online as part of the same applications programme.
Governance followed a Prince2 project lifecycle with internal finance gates, supplier account management and regular reporting to senior management and the board. Change control and rollout sequencing were managed by the project and business analysis teams, and ongoing portfolio reviews were used to align the HRIS to the corporate ICT strategy. The implementation positioned MHR iTrent HR as the Core HR backbone within Swan Housing Group's business applications landscape.
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Payroll | HCM |
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2011 | 2011 |
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Talent Management | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MRI Software | Legacy | MRI Horizon (formerly Qube Horizon) | Real Estate Property Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Swan Housing Group implemented MRI Horizon, deploying MRI Horizon (formerly Qube Horizon) to support its housing management and service desk operations. The rollout targeted Swan’s Essex and East London operations and was positioned to centralize property records for the organization’s housing management teams.
Configuration emphasized core Real Estate Property Management capabilities, with implementation work focusing on tenancy management, rent accounting, repairs and maintenance scheduling, asset management and case and workorder workflows common to property management platforms. The MRI Horizon application was configured to centralize tenancy records and to support operational workflows for allocations, service requests and compliance reporting.
The MRI Horizon deployment operated alongside other enterprise systems actively supported by Swan’s IT helpdesk, including Microsoft Office 365, Hornbill Supportworks ticketing, Civica contact management, Sun Systems accounting, Soprano accounting, iTrent payroll and Firmstep customer service workflows. Operational ownership included the service desk and first and second line IT support, which logged incidents and maintained SLA-driven resolution processes using Hornbill Supportworks.
Governance and operational process adjustments emphasized ticketing discipline and cross-application support, with the IT team administering user provisioning, OS updates and Office 365 migrations while supporting property management users. The implementation anchored property management functions within MRI Horizon and established centralized records and workflow controls for Swan Housing Group’s housing operations.
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Real Estate Property Management | ERP Services and Operations |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Swan Housing Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Swan Housing Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Swan Housing Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Swan Housing Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Swan Housing Group Technographics
Swan Housing Group is a Construction and Real Estate organization based in United Kingdom,
with around 430 employees and annual revenues of $230.0 million.
Swan Housing Group operates a diverse technology stack with applications such as
Infor SunSystems, MHR iTrent HR and MRI Horizon (formerly Qube Horizon),
covering areas like ERP Financial, Core HR and Real Estate Property Management.
Swan Housing Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, MHR (formerly MidlandHR) and MRI Software.
Swan Housing Group recently adopted applications including
Click4Assistance in 2020, Cloudflare CDN in 2020 and Ericsson-LG iPECS Cloud in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Swan Housing Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Swan Housing Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Swan Housing Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.