Bhubaneswar, 751013,
India
Swosti Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Swosti Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 Swosti Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swosti Group has purchased the following applications: Rixosys CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swosti Group is running and its propensity to invest more and deepen its relationship with Rixosys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swosti Group revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swosti Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rixosys | Legacy | Rixosys CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, Swosti Group implemented Rixosys CRM in the CRM category to support bookings and guest relationship management across its hospitality operations in India. The engagement targeted CRM, website and guest-management digital work, with Rixosys CRM positioned as the central application for booking capture and guest relationship workflows.
Rixosys CRM was configured to consolidate guest profiles, manage booking workflows, and automate guest lifecycle tasks including pre-arrival communication and post-stay follow up. Configuration work emphasized CRM workflow orchestration, guest profile enrichment, web booking form integration, and segmentation capabilities to support marketing and front-office reservations processes.
Deployment covered operational use by reservations, front desk, guest services and marketing teams and included integration with the Swosti Group website for online booking and guest data capture. Governance focused on centralizing CRM data ownership and standardizing booking and guest relationship processes to align operational workflows across the organization.
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