Sykes Cottages
One City Place, Chester,
Cheshire, CH1 3BQ,
United Kingdom
Cheshire, CH1 3BQ,
United Kingdom
44 12 4400-0000
Leisure and Hospitality
Sykes Cottages Technographics
Sykes Cottages Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sykes Cottages and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 760 Sykes Cottages employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sykes Cottages has purchased the following applications: Sage 200 for ERP Financial in 2017, PeopleHR Core HR for Core HR in 2020, LogMeIn BoldChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sykes Cottages is running and its propensity to invest more and deepen its relationship with Sage , PayPal , The Access Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sykes Cottages revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sykes Cottages intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sykes Cottages Tech Stack and Enterprise Applications
Sykes Cottages ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 200 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Sykes Cottages implemented Sage 200 to support Purchase Ledger workflows within its ERP Financial environment. The deployment was centered in the head office finance team and was used by Purchase Ledger Accounts Assistants and the Finance Owners group for core accounts payable processing.
Sage 200 was configured for supplier invoice entry and payment orchestration, with the team collecting supplier invoices, inputting them into Sage 200, and preparing them for a weekly payment run. Operational practices included a single weekly BACS payment batch executed on Wednesdays and rotated among three team members, weekly statement reconciliation and direct debit checking to manage aged creditors and debtors, and daily supplier communications by email and phone to resolve queries. The finance function also managed several shared email inboxes that fed invoices and purchase orders into the system and supported PO-driven workflows.
Operational scope included centralized processing at head office with distribution of invoices and purchase orders to sister brands across the United Kingdom, and a signature based approval flow requiring sign off at appropriate authorization levels depending on value before return for payment. The Sykes Cottages Sage 200 ERP Financial implementation impacted finance, procurement and accounts payable processes by formalizing weekly payment governance, centralizing invoice intake, and aligning purchase order practices with approval controls.
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Payment Processing | ERP |
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2022 | 2022 |
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Sykes Cottages HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Sykes Cottages implemented PeopleHR Core HR. PeopleHR Core HR is a Core HR application and is accessible on their tenant at https://sykescottages.peoplehr.net/.
The deployment concentrates on centralizing employee master data, absence and holiday management, onboarding and recruitment workflows, document storage, and employee self-service capabilities that align with standard Core HR functionality. Configuration emphasis includes configurable employee records, role-based access controls, and approval routing to reflect hospitality sector workforce requirements.
The cloud-hosted PeopleHR Core HR instance is used to deliver HR operational services to Sykes Cottages employees and people managers across the United Kingdom. No external system integrations are specified in the available information, the deployment is presented as a tenant-hosted PeopleHR instance reachable from the company website.
Governance and process control are implemented through PeopleHR native controls, including centralized recordkeeping, configurable approval workflows, and permission tiers for HR administrators and line managers. The implementation narrative centers on operationalizing Core HR processes within the PeopleHR Core HR application for HR and people operations at Sykes Cottages.
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Payroll | HCM |
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2020 | 2020 |
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Sykes Cottages AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Sykes Cottages deployed LogMeIn BoldChat on its public website. LogMeIn BoldChat is used as part of Chatbots and Conversational AI to support online customer service and reservation inquiry handling on the Sykes Cottages site, implemented as the GoTo hosted web chat offering embedded in site pages to capture visitor conversations and route requests to service staff.
The deployment follows a cloud-hosted, web-embedded architecture with a front-end chat widget that forwards interactions to agent consoles, supporting live chat, automated responses, canned messages, visitor monitoring, and chat transcript capture consistent with Chatbots and Conversational AI workflows. Operational scope centers on customer service and reservations teams serving users of the Sykes Cottages website in the United Kingdom, with configuration focused on routing rules and scripted responses to align with booking and support processes, and governance centered on runtime configuration of routing and response templates rather than on infrastructure ownership.
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Sykes Cottages Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Sykes Cottages CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sykes Cottages ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Sykes Cottages TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Sykes Cottages IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Sykes Cottages CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Sykes Cottages
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sykes Cottages Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sykes Cottages IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sykes Cottages digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Sykes Cottages Technographics
Sykes Cottages is a Leisure and Hospitality organization based in United Kingdom,
with around 760 employees and annual revenues of $120.0 million.
Sykes Cottages operates a diverse technology stack with applications such as
Sage 200, PeopleHR Core HR and LogMeIn BoldChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Sykes Cottages has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, The Access Group and GoTo (formerly LogMeIn).
Sykes Cottages recently adopted applications including
PayPal Braintree in 2022, Salesforce Marketing Cloud in 2022 and Microsoft Azure Blob Storage in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sykes Cottages’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sykes Cottages’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sykes Cottages technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.