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Taj Hotels India
Location
Mandlik House, Mandlik Road,
Mumbai, 400001,
India
Website
https://www.tajhotels.com/in/
Phone
91 22-6137-1710
Artw industry
Leisure and Hospitality
Employee
Revenue

Taj Hotels India Technographics

Taj Hotels India Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Taj Hotels India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40726 Taj Hotels India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Taj Hotels India has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2023, BOTSHOT Freddie for Chatbots and Conversational AI in 2025, TrustYou for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Taj Hotels India is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , BOTSHOT , TrustYou or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Taj Hotels India revenues, which have grown to $942.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Taj Hotels India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Taj Hotels India Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2023 2023
Content Delivery Network IaaS 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
BOTSHOT Legacy BOTSHOT Freddie Chatbots and Conversational AI AI-Powered Application n/a 2025 2025 In 2025, Taj Hotels India deployed BOTSHOT Freddie to power a Request Management System across its portfolio of properties. The deployment targeted operations and customer support, using BOTSHOT Freddie in the Chatbots and Conversational AI category to automate guest request intake and centralize executive reporting. Implementation focused on conversational intake and workflow automation, with BOTSHOT Freddie configured to capture guest requests via natural language, normalize request data, and route items into operational queues. The configuration included automated request routing, escalation logic, and consolidated reporting dashboards to support multi property performance analysis. These functional modules constitute the core Request Management System capability delivered by BOTSHOT Freddie. Architecturally, BOTSHOT Freddie was integrated with the hotel FCS to relay fulfillment status and to surface request outcomes into consolidated reports, enabling cross property visibility. The vendor case study documents a 30 day implementation in India, which covered integration, configuration, and initial operational rollout across multiple properties. Operational scope centered on the operations and customer support functions with centralized reporting at the C level. Reported outcomes include reduced manual intervention, faster request fulfilment, and consolidated reporting for multi property performance analysis as described in the vendor case study. Governance adjustments emphasized centralized reporting workflows and operational dashboards to feed C level decision making.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
TrustYou Legacy TrustYou Customer Experience CRM n/a 2018 2018
Digital Advertising Platform CRM 2024 2024
Marketing Analytics CRM 2020 2020
IT Decision Makers and Key Stakeholders at Taj Hotels India
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Taj Hotels India Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Taj Hotels India Technographics

Taj Hotels India is a Leisure and Hospitality organization based in India, with around 40726 employees and annual revenues of $942.0 million.

Taj Hotels India operates a diverse technology stack with applications such as Amazon EC2, BOTSHOT Freddie and TrustYou, covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Customer Experience.

Taj Hotels India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), BOTSHOT and TrustYou.

Taj Hotels India recently adopted applications including BOTSHOT Freddie in 2025, Criteo Commerce Media Platform in 2024 and Amazon EC2 in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Taj Hotels India’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Taj Hotels India’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Taj Hotels India technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.