TasWater
TasWater Technographics
TasWater Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TasWater and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 942 TasWater employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TasWater has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, IBM Maximo for Enterprise Asset Management in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TasWater is running and its propensity to invest more and deepen its relationship with Microsoft , IBM , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TasWater revenues, which have grown to $289.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TasWater intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TasWater Tech Stack and Enterprise Applications
TasWater ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 TasWater implemented Microsoft Dynamics NAV as an ERP Financial application, positioning the system as the central financial register to support site level Opex visibility and asset financial accounting. Microsoft Dynamics NAV is used to surface financial linkages to operational asset data and to feed reporting used by network and service delivery teams.
The implementation configured a Navision Fixed Asset Register and reporting capabilities to support live performance monitoring of corrective and preventive maintenance, preventive maintenance program compliance and effectiveness, and NPER metrics related to asset management. Functional capabilities implemented include fixed asset accounting, asset classification and location hierarchy changes, compliance dashboards, and performance scorecards presented at suburb and system level.
Integrations explicitly include linking Maximo and the Navision Fixed Asset Register to enable live risk profile mapping and richer asset lifecycle context, and financial register linkages to understand total Opex at a site. Operational coverage extended across TasWater business functions including water networks, sewage pump stations SPS, sewage treatment plants STP, and Service Delivery teams, with A8 count performance tracked from mid 2017 and active monthly reporting beginning January 2018.
Governance and workflow changes centered on monthly performance review cycles, communicating performance and intervention rationale to Service Delivery staff and the wider business, and modifying asset location hierarchy and classification structure to unlock deeper insights. Documented operational outcomes include the Glenorchy network case where performance data and NAV linked asset and financial information helped identify a capital project omission that increased pipeline stress, contributing to a major mains break, and subsequent interventions that brought Glenorchy performance more in line with comparable networks.
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TasWater ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 TasWater implemented IBM Maximo as its Enterprise Asset Management system. The deployment addressed a statewide consolidation challenge following the 2013 merger of three regional utilities and covered a distributed asset base that includes 61 drinking water systems, 19 re-chlorination stations, roughly 292 storage facilities and dams, approximately 6500 km of water mains, 4800 km of sewage mains, about 750 sewage pump stations, 220 water pump stations and more than 187,000 sewage connections.
The IBM Maximo implementation focused on establishing a central asset register and digitised asset management plans, and configuring core work management and preventive maintenance capabilities to support a shift to reliability-centred maintenance. The deployment included condition-based monitoring workflows and the alignment of equipment maintenance strategies with failure modes, with Maximo used to capture maintenance tasks, intervention frequencies and asset history to inform planning and scheduling.
Architecturally the program integrated IBM Maximo with TasWater initiatives to consolidate operational systems, including the migration toward a single SCADA platform for the operational centre and linkage to an enterprise time-series data historian. Maximo data feeds are used alongside Power BI analytics and the consolidated Gentrack customer management instance to provide a single source of truth for operational information systems and to support the organisation's operational information systems strategy and future industrial internet of things opportunities.
Governance and process changes accompanied the technical rollout, driven by a reliability-centred program that introduced triggers for root-cause analysis and detailed incident cause investigations, and that prioritises defect elimination over acceptance of failures. The governance work also established standards for digitised management plans, clearer escalation paths, and a roadmap to build robust planning and scheduling functions tied to Maximo work orders and asset hierarchies.
As stated by TasWater the IBM Maximo implementation has improved visibility of data gaps and supports better asset management decision making, enabled efficiency gains through consolidation of multiple Gentrack instances, and provided analytics capability via the time-series historian and Power BI to identify and predict asset failure. Ongoing work remains to bring all assets onto the single SCADA platform and to complete system master plans to guide capital and maintenance strategies over the next 30 years.
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TasWater Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, TasWater implemented Cisco Webex Meetings, deploying Audio Video and Web Conferencing capabilities directly on its public website. The implementation exposes Cisco Webex Meetings as an embedded meeting and join surface on taswater.com.au, enabling browser-based joining and scheduled session access for external stakeholders and internal users. Cisco Webex Meetings is used to deliver live audio, video and web conferencing sessions initiated through the site.
The deployment follows the cloud-hosted Webex architecture, with meeting provisioning and administration managed through Cisco Webex cloud controls while the website hosts the join flows and meeting widgets. Functional modules implemented include browser client access, screen sharing, meeting recording, and participant management aligned to common Audio Video and Web Conferencing workflows. Operational scope centers on customer engagement and remote collaboration delivered via the public website.
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Collaboration | Collaboration |
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2019 | 2019 |
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TasWater Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management, Enterprise Content Management | Content Management |
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2013 | 2013 |
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TasWater CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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TasWater ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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TasWater IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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TasWater CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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TasWater Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TasWater
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Asset Lifecycle Management | Director | Operations | |
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Asset Reliability Manager | Manager | Operations | |
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Manager Asset Information | Manager | Operations | |
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Asset Management and Strategy Manager | Manager | Operations | |
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Infrastructure Investment and Asset Manager | Manager | Investment | |
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Manager Maintenance Planning and Scheduling | Manager | Finance | |
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Operations Manager - North | Manager | Finance | |
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Operations Manager - South | Manager | Finance | |
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Head of Asset Performance | Director | Operations | |
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Chief Digital Officer | CXO | IT | |
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Asset Data Services Officer | Non Manager | Operations | |
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Apps Being Evaluated by TasWater Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TasWater IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TasWater digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TasWater Technographics
TasWater is a Utilities organization based in Australia,
with around 942 employees and annual revenues of $289.0 million.
TasWater operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, IBM Maximo and Cisco Webex Meetings,
covering areas like ERP Financial, Enterprise Asset Management and Audio Video and Web Conferencing.
TasWater has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, IBM and Cisco Systems.
TasWater recently adopted applications including
Cornerstone Platform CMS in 2022, Atlassian Jira Service Desk in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TasWater’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TasWater’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TasWater technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.