Kolkata, 700020,
India
Tata Simply Better Technographics
Tata Simply Better Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tata Simply Better and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10595 Tata Simply Better employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tata Simply Better has purchased the following applications: Amazon Pay for Payment Processing in 2023, Bik Chatbot for Chatbots and Conversational AI in 2024, Shopify for eCommerce in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tata Simply Better is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Apple , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tata Simply Better revenues, which have grown to $1.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tata Simply Better intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tata Simply Better Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bik | Legacy | Bik Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Tata Simply Better implemented Bik Chatbot in the Chatbots and Conversational AI category to run multi-channel D2C campaigns across email and WhatsApp and to operate a multi-channel helpdesk for marketing and post-sale communications. The implementation positioned Bik Chatbot as a central conversational layer connecting marketing journeys and support workflows for the D2C channel.
Bik Chatbot was configured to support campaign orchestration for email and WhatsApp journeys, message template management, automated journey triggers and customer segmentation aligned to marketing and support touchpoints. The deployment included conversational routing for the helpdesk, agent handoff workflows and automated ticket creation to streamline post-sale communications.
Operational coverage targeted marketing and customer support functions, with governance changes to campaign approvals, content controls and escalation procedures to align conversational campaigns and support responses. The rollout emphasized channel parity for WhatsApp and email journeys and operationalizing conversational workflows within existing marketing and support processes.
Within three months the brand reported a 2x uplift in D2C revenue and Bik contributing approximately 34% of D2C revenue, per the vendor case study, with high ROI attributed to WhatsApp and email journeys. The narrative links Tata Simply Better, Bik Chatbot, Chatbots and Conversational AI and the marketing and support business functions as the implemented solution and operational focus.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2024 | 2024 |
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Customer Analytics | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Partner Relationship Management | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Tata Simply Better
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tata Simply Better Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||