Techni-Tool Inc
1547 N. Trooper Rd.,
Worcester, 19490, PA,
United States
Worcester, 19490, PA,
United States
1 800-832-4866
Distribution
Techni-Tool Inc Technographics
Techni-Tool Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Techni-Tool Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Techni-Tool Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Techni-Tool Inc has purchased the following applications: Oracle NetSuite SRP for Professional Services Automation in 2010, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Techni-Tool Inc is running and its propensity to invest more and deepen its relationship with Oracle , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Techni-Tool Inc revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Techni-Tool Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Techni-Tool Inc Tech Stack and Enterprise Applications
Techni-Tool Inc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite SRP | Professional Services Automation | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010 Techni-Tool Inc implemented Oracle NetSuite SRP to consolidate customer service, order processing, and compliance workflows under a Professional Services Automation solution. The deployment positioned Oracle NetSuite SRP as the transactional and service management backbone for contact center operations and internal order handling.
Oracle NetSuite SRP was configured to process e-business transactions through Oracle NetSuite, handle orders, quote requests, warranty returns, and track order status. The implementation supported contact center case handling and customer interactions across telephone, fax, mail, and Click to chat on the Techni-Tool website, and included generation of miscellaneous reports for contact center representatives and management. Configuration emphasized quote and pick ticket error review and internal customer service support to various departments.
Operational integrations centered on Oracle NetSuite e-business processing and operational workflows for contact center representatives, branch Customer Service Supervisors, inside and outside sales teams, and other internal departments. Export processing capabilities were implemented for Mexico and Canada, covering export documentation, export invoices, trade data requests, and completion of export forms. Compliance controls included mandatory MK Denial checks and review of foreign purchase order terms and conditions prior to order finalization for Government and Commercial contracts.
Governance and workflow changes formalized purchase order and contract review prior to order finalization, escalation paths to assist contact center representatives in expediting problem situations, and routine monitoring of call reports to identify trends and feedback to branch supervisors. Oracle NetSuite SRP provided a unified platform for transactional processing, contact center reporting, and export compliance within Techni-Tool Inc.
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Techni-Tool Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Techni-Tool Inc deployed LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud, a Chatbots and Conversational AI solution, to provide a web embedded conversational layer that supports product discovery and customer engagement on its ecommerce site, aligning the application with customer service and online sales functions.
The architecture centers on a browser based chat widget embedded in the public website, delivering automated messaging, intent driven routing to live agents, and session based context management. Functional capabilities implemented via LivePerson Conversational Cloud include automated conversational flows, queuing and agent handoff, and built in analytics for conversation monitoring. Operational ownership sits with Techni-Tool Inc customer service and ecommerce teams in the United States, using the chat channel as a primary digital channel for support and ordering inquiries. Governance focused on configuration of conversational scripts, escalation rules, and agent workflows to align chat handling with existing service processes.
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Techni-Tool Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Techni-Tool Inc deployed Microsoft 365 to support Collaboration across its United States distribution operations. The rollout established Microsoft 365 as the primary Collaboration platform for corporate communication and document workflows for the 180 employee organization.
The implementation consolidated Microsoft 365 capabilities including Exchange Online email, SharePoint Online document libraries, Microsoft Teams chat and meetings, OneDrive for Business file synchronization, and the Office desktop applications for authoring. Configuration work concentrated on tenant level identity and access controls, mailbox and site provisioning, and governance settings to align Collaboration workflows with order processing and catalog management. Routine coordination relied on SharePoint lists and Teams channels to automate basic cross functional handoffs and document review cycles.
Microsoft 365 is also surfaced on the company website to enable document delivery and collaboration related to product catalogs and customer inquiries, indicating public facing integration of content and file access. Operational coverage included sales, customer service, and operations teams in the United States, with tenant administration centralized to IT for user lifecycle management, role based access controls, and compliance configuration.
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Techni-Tool Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Techni-Tool Inc TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Techni-Tool Inc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Techni-Tool Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Techni-Tool Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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VP of Product Management and DC Operations | VP | R&D | |
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Senior Director, Supply Chain | Director | Supply Chain | |
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VP Sales | VP | Sales | |
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President | CXO | Finance | |
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Director of IT | Director | IT | |
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Apps Being Evaluated by Techni-Tool Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Techni-Tool Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Techni-Tool Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Techni-Tool Inc Technographics
Techni-Tool Inc is a Distribution organization based in United States,
with around 180 employees and annual revenues of $20.0 million.
Techni-Tool Inc operates a diverse technology stack with applications such as
Oracle NetSuite SRP, LivePerson Conversational Cloud and Microsoft 365,
covering areas like Professional Services Automation, Chatbots and Conversational AI and Collaboration.
Techni-Tool Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and Microsoft.
Techni-Tool Inc recently adopted applications including
Bubble Platform in 2022, Episerver B2B Commerce Cloud in 2021 and Pathwire Mailgun in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Techni-Tool Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Techni-Tool Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Techni-Tool Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.