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Tel-Excel
Location
2560 1St Ave Ste 104,
San Diego, 92103, CA,
United States
Website
https://www.bcanswering.com/
Phone
1 619-235-9333
Artw industry
Professional Services
Employee
Revenue

Tel-Excel Technographics

Tel-Excel Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Tel-Excel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Tel-Excel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Tel-Excel has purchased the following applications: OnviSource Automata RPA for Robotic Process Automation in 2024, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Tel-Excel is running and its propensity to invest more and deepen its relationship with OnviSource , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Tel-Excel revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tel-Excel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Tel-Excel Data, Technology Stack, and Enterprise Applications
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OnviSource Legacy OnviSource Automata RPA Robotic Process Automation PaaS n/a 2024 2024
In 2024 Tel-Excel engaged OnviSource Nexe'llecta multichannel analytics and automation as part of a Customer Excellence Forum collaboration, and public records associate that engagement with OnviSource Automata RPA within the Robotic Process Automation category. The implementation is tied to Billie Clarke’s Answering Service operations in the United States, reflecting a contact center and teleservice deployment context focused on quality assurance and agent performance workflows. OnviSource Automata RPA was used alongside Nexe'llecta multichannel analytics to operationalize QA automation and routine contact center process automation. Configuration aligned RPA orchestration with analytics-driven event triggers and automated QA scoring workflows, supporting agent coaching queues and playback or audit tasks common in answering service environments. Operational coverage centered on contact center agent teams and QA operations within Tel-Excel’s answering service, processing multichannel interactions for voice and ancillary channels. The implementation linked analytics outputs into automation flows so that detected quality exceptions and performance signals generated automated review tasks and agent alerts, enabling continuous operational handling of multichannel interaction data. Governance and rollout were coordinated through OnviSource’s Customer Excellence Forum, which provided the forum for process standardization and staged adoption across Tel-Excel’s answering service operations. The public announcement specifically cites automation to automate QA and improve agent performance and customer experience, these outcomes are documented in the engagement record.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2021 2021
IT Decision Makers and Key Stakeholders at Tel-Excel
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Tel-Excel Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Tel-Excel Technographics

Tel-Excel is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Tel-Excel operates a diverse technology stack with applications such as OnviSource Automata RPA and Microsoft Azure Cloud Services, covering areas like Robotic Process Automation and Application Hosting and Computing Services.

Tel-Excel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OnviSource and Microsoft.

Tel-Excel recently adopted applications including OnviSource Automata RPA in 2024 and Microsoft Azure Cloud Services in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tel-Excel’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tel-Excel’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Tel-Excel technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.