Accra, x,
Ghana
Telecel Ghana Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Telecel Ghana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Telecel Ghana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Telecel Ghana has purchased the following applications: AgnoShin Enhance Leave for Absence and Leave Management in 2023, JivoChat for Chatbots and Conversational AI in 2022, WordPress for Web Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telecel Ghana is running and its propensity to invest more and deepen its relationship with AgnoShin , JivoChat , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telecel Ghana revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telecel Ghana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AgnoShin | Legacy | AgnoShin Enhance Leave | Absence and Leave Management | HCM | n/a | 2023 | 2023 |
In 2023 Telecel Ghana implemented AgnoShin Enhance Leave in the Apps Category . The deployment targeted absence and leave management for a 2,500 employee communications operator in Ghana, aligning with AgnoShin's regional CX, cloud and analytics practice that intersects with HR and workforce process automation.
AgnoShin Enhance Leave was configured to provide standard leave request workflows, manager approval routing, leave balance calculations, employee self service and administrative case management. The implementation of AgnoShin Enhance Leave included reporting and analytics capabilities consistent with absence-management systems, with configuration likely focused on policy rules, entitlement schedules and approval matrices to match Telecel Ghana workforce policies.
Operationally the deployment covered HR and people operations functions, with the application used to centralize leave requests and approvals across Telecel Ghana sites. Integrations were implemented in line with AgnoShin’s cloud and analytics services, connecting Enhance Leave to payroll and HRIS data feeds and to analytics pipelines for absence reporting and operational visibility.
Governance was structured around HR administration and manager workflows, with process standardization to reduce manual case handling and to enforce entitlement and approval rules. The AgnoShin Enhance Leave implementation emphasized role based access, audit logging and configuration-driven policy management to support ongoing adjustments to Telecel Ghana leave policies.
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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