TeleDirect Telecommerce
750B Chai Chee Road, #04-05 to 08, Viva Business Park,
Singapore, 469002,
Singapore
Singapore, 469002,
Singapore
65 6309 1688
Professional Services
TeleDirect Telecommerce Technographics
TeleDirect Telecommerce Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TeleDirect Telecommerce and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 TeleDirect Telecommerce employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TeleDirect Telecommerce has purchased the following applications: Microsoft 365 for Collaboration in 2018, Avaya Call Management System for Call Center in 2013, Twilio Sendgrid for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TeleDirect Telecommerce is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TeleDirect Telecommerce revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TeleDirect Telecommerce intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TeleDirect Telecommerce Tech Stack and Enterprise Applications
TeleDirect Telecommerce Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, TeleDirect Telecommerce implemented Microsoft 365 as its primary Collaboration platform. The Microsoft 365 deployment was positioned to support collaboration and productivity across an employee base of approximately 5,500, aligning the application with corporate internal communications and knowledge worker workflows.
Microsoft 365 implementation at TeleDirect Telecommerce included standard Collaboration capabilities such as cloud hosted email and calendaring, SharePoint Online for document libraries and intranet content, Microsoft Teams for real time chat and meetings, OneDrive for personal file sync, and the Office productivity suite for desktop and web authoring. Configuration work focused on tenant level provisioning, identity integration with Azure Active Directory for single sign on and access management, and cloud governance features common to Microsoft 365 deployments.
The implementation is surfaced on the corporate website, indicating parts of the Microsoft 365 tenant footprint are exposed for web based access points and public facing collaboration links. Architecture reflects a cloud first Collaboration topology with centrally managed tenant services, multi modal access through web and client endpoints, and content governance applied at the tenant and site collection level.
Operational ownership and governance centers on IT administration of the Microsoft 365 tenant, role based access control, and lifecycle user provisioning and deprovisioning workflows. Business functions impacted by the Collaboration deployment include internal communications, knowledge management, IT service operations, and distributed teams requiring unified messaging and document collaboration.
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Collaboration | Collaboration |
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2018 | 2018 |
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TeleDirect Telecommerce CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Call Management System | Call Center | CRM | n/a | 2013 | 2013 |
In 2013, TeleDirect Telecommerce deployed Avaya Call Management System to centralize call center reporting across its Singapore contact center operations. The Avaya Call Management System implementation focused on running scheduled and ad hoc reports to support agent performance monitoring, queue analytics, and operational staffing decisions in the Call Center category.
Implementation configured both real time and historical reporting modules within Avaya Call Management System, including agent level detail, queue and skill group metrics, and automated report distribution to contact center management. The system was instrumented to ingest event streams and call detail records from the Avaya voice infrastructure to ensure synchronous operational monitoring. Governance for reporting emphasized role based access controls, report scheduling and ownership by operations and workforce management teams, enabling standardized operational workflows and centralized report distribution.
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TeleDirect Telecommerce PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, TeleDirect Telecommerce deployed Twilio Sendgrid for Transactional Email on its website. The Twilio Sendgrid implementation centralized website-triggered transactional messages such as confirmations, notifications, and password resets using SendGrid's transactional email capabilities. Deployment integrated the website backend send flows with SendGrid Web API and SMTP relay to standardize template rendering and delivery across web touchpoints.
Configuration emphasized template management, dynamic templates, event webhooks for delivery and bounce tracking, and suppression list handling to support deliverability and compliance. Operational ownership and governance were organized around digital and customer support teams who manage template content and send policies for website-driven customer communications. The implementation positions Twilio Sendgrid as the primary Transactional Email engine for TeleDirect Telecommerce's website initiated messages.
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TeleDirect Telecommerce IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at TeleDirect Telecommerce
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TeleDirect Telecommerce Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TeleDirect Telecommerce IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TeleDirect Telecommerce digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TeleDirect Telecommerce Technographics
TeleDirect Telecommerce is a Professional Services organization based in Singapore,
with around 5500 employees and annual revenues of $180.0 million.
TeleDirect Telecommerce operates a diverse technology stack with applications such as
Microsoft 365, Avaya Call Management System and Twilio Sendgrid,
covering areas like Collaboration, Call Center and Transactional Email.
TeleDirect Telecommerce has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Avaya and Twilio.
TeleDirect Telecommerce recently adopted applications including
Google Cloud Platform (GCP) in 2020, Twilio Sendgrid in 2019 and Microsoft 365 in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TeleDirect Telecommerce’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TeleDirect Telecommerce’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TeleDirect Telecommerce technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.