Telehouse Europe
Coriander Avenue,
London, E14 2AA,
United Kingdom
London, E14 2AA,
United Kingdom
44 20 7512-0550
Communications
Telehouse Europe Technographics
Telehouse Europe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telehouse Europe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 275 Telehouse Europe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telehouse Europe has purchased the following applications: Infor SunSystems for ERP Financial in 2008, Oracle Cloud HCM for Core HR in 2018, LiveChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telehouse Europe is running and its propensity to invest more and deepen its relationship with Infor , Oracle , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telehouse Europe revenues, which have grown to $239.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telehouse Europe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telehouse Europe Tech Stack and Enterprise Applications
Telehouse Europe ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2008 | 2009 |
In 2008, Telehouse Europe implemented Infor SunSystems as its ERP Financial platform, deploying SunSystems V6 to consolidate core finance operations. The deployment targeted the company finance and treasury functions and established Infor SunSystems as the central ledger and transaction repository for Telehouse Europe.
The implementation included SunSystems V6 along with Infor ION and a suite of Professional Advantage products, specifically e-remit, Bank Rec, Collect and iPOS, plus Q&A 10 and Alerts. Configuration encompassed core general ledger, accounts payable and accounts receivable workflows, bank reconciliation automation via Bank Rec, electronic payment handling through e-remit, collections process support with Collect, point of sale transaction capture with iPOS, and operational reporting and exception notification using Q&A 10 and Alerts.
Infor ION was used to orchestrate data flows between Infor SunSystems and external banking file exchanges and internal operational systems, enabling automated bank file processing and payment posting. Governance focused on consolidating finance processes under a single ERP Financial instance, standardizing reconciliation and collections procedures, and applying alert-driven exception workflows for month end and cash management activities.
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ERP Financial | ERP |
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2018 | 2019 |
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Telehouse Europe HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, Telehouse Europe implemented Oracle Cloud HCM as its Core HR platform. The Oracle Cloud HCM deployment was part of a broader cloud-based Oracle Fusion Finance, HR & Payroll program completed by the company, positioning Oracle Cloud HCM as the system of record for employee data and payroll processing.
The implementation covered core HR and payroll capabilities, including centralized employee records, payroll processing, benefits administration and HR reporting, configured to align with the organisation’s workforce management and compliance requirements. Oracle Cloud HCM was configured to support standard HR workflows and role-based access controls, and to enable automation within financial and HR reporting processes.
Data migration activities were executed to move records from legacy and redundant applications into Oracle Cloud HCM, and the rollout included integrations with existing enterprise services. Integrations and related projects explicitly included O365 and domain integration across European branches, SharePoint deployment with the German branch and vendor, a Salesforce Lightning upgrade and enhancements, and an IT helpdesk, ITSM and asset management tool, enabling operational linkage between HR, IT service management and collaboration platforms.
Governance and program controls were formalised through a Project Review Board, steering committee engagement, and ongoing executive reporting. The programme established clear distinctions between change and configuration management, managed CAPEX budgets against company planning, maintained a project risk register, and introduced a PMO stage boundary strategy and communication protocols to coordinate cross-functional stakeholders during rollout.
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Payroll | HCM |
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2018 | 2019 |
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Telehouse Europe AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Telehouse Europe deployed LiveChat on its website. The implementation embedded the LiveChat widget into public web pages via the vendor's client side script, delivering real time messaging between site visitors and company agents. Configuration leveraged standard Chatbots and Conversational AI capabilities such as chat routing to agent consoles, canned responses, visitor context and chat transcript capture to support live web interactions.
The deployment was scoped to the corporate website and targeted customer support and pre sales functions within Telehouse Europe's UK operations. Governance focused on chat handling workflows, agent role assignments and operational processes for staffing and response, with the LiveChat application instrumented as the web channel conversational tool. The full application name LiveChat is present on the site and is cataloged in Telehouse Europe's technology footprint under Chatbots and Conversational AI.
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Telehouse Europe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Telehouse Europe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Telehouse Europe
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Account Management | Director | Finance | |
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Finance Director | Director | Finance | |
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Managing Director | Director | Finance | |
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Finance Director | Director | Finance | |
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IT Director | Director | IT | |
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IT Applications and Programme Manager | Manager | IT | |
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ERP Data Migration Lead | Manager | IT | |
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Apps Being Evaluated by Telehouse Europe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telehouse Europe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telehouse Europe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Telehouse Europe Technographics
Telehouse Europe is a Communications organization based in United Kingdom,
with around 275 employees and annual revenues of $239.0 million.
Telehouse Europe operates a diverse technology stack with applications such as
Infor SunSystems, Oracle Cloud HCM and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Telehouse Europe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Oracle and LiveChat, Inc..
Telehouse Europe recently adopted applications including
Cloudflare CDN in 2020, Oracle Cloud ERP in 2018 and Oracle Cloud HCM in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telehouse Europe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telehouse Europe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telehouse Europe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.