Teleperformance Canada
75 Eglinton Ave E,
Toronto, M4P 3A4, ON,
Canada
Toronto, M4P 3A4, ON,
Canada
1 905-593-7216
Professional Services
Teleperformance Canada Technographics
Teleperformance Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Teleperformance Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Teleperformance Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teleperformance Canada has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017, Umbraco CMS for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teleperformance Canada is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teleperformance Canada revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teleperformance Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Teleperformance Canada Tech Stack and Enterprise Applications
Teleperformance Canada ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Teleperformance Canada implemented Oracle NetSuite ERP as an ERP Financial deployment to centralize order management and core financial processing across its Toronto operations. The implementation targeted commercial order-to-cash workflows used by Accounts and Technical Support staff to record and manage customer orders for enterprise and NAS drive products.
The Oracle NetSuite ERP deployment emphasized core financials and order management modules, with configuration to support order entry, order tracking, and transactional recordkeeping in a service delivery context. Oracle NetSuite ERP was used directly by support analysts for order management activities recorded against account tickets and for maintaining transaction accuracy in financial records.
Operational integration included documented ticketing in Salesforce CRM alongside order actions captured in Oracle NetSuite ERP, enabling ticket to order traceability across support and finance teams. Analysts referenced XML request and response logs to diagnose order and fulfillment issues, and they collaborated with site engineering to resolve Priority 1 incidents that affected order processing.
Process governance relied on standard operating procedures, SLA-driven escalation workflows, and coordination with senior team members to ensure appropriate ticket escalation and order handling. The implementation narrative centers on the system being an operational hub for accounts and support functions, instrumenting order management and financial transaction capture within Teleperformance Canada.
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Payment Processing | ERP |
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2020 | 2020 |
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Teleperformance Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Teleperformance Canada implemented Adobe Connect as its Audio Video and Web Conferencing platform and deployed the application on the corporate website to host virtual sessions. Adobe Connect is used to deliver web conferencing, virtual classroom sessions, and external-facing web events referenced on the Teleperformance Canada site.
The implementation leverages core Adobe Connect capabilities including persistent meeting rooms, multi-party audio and video, screen sharing, chat, and session recording, with role-based host and presenter controls to manage sessions. Operational coverage centers on Canadian operations supporting training, customer experience, and remote collaboration across contact center and professional services functions, with governance focused on access control and content publishing workflows typical of enterprise Audio Video and Web Conferencing deployments.
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Collaboration | Collaboration |
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2019 | 2019 |
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Teleperformance Canada Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Umbraco | Legacy | Umbraco CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, Teleperformance Canada implemented Umbraco CMS as its Web Content Management platform for its corporate website. The implementation centralized content authoring, templating, media asset management, and publishing workflows under Umbraco CMS to support the public web presence. Editorial capabilities were configured to provide role based access, content versioning, and staged publishing typical of Web Content Management deployments. The configuration aligned with the operational needs of Teleperformance Canada's corporate communications and marketing functions.
Umbraco CMS was configured with structured content models, site templates, and a media library to enable page composition and reuse across site sections. Architecturally the CMS delivered content through standard web server integration and templated presentation layers, with governance organized around editorial roles and approval workflows. This implementation links Teleperformance Canada, Umbraco CMS, Web Content Management, and corporate website content and editorial workflow management.
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Teleperformance Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics, Lead Generation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Teleperformance Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Teleperformance Canada CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Teleperformance Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Teleperformance Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Teleperformance Canada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Teleperformance Canada digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Teleperformance Canada Technographics
Teleperformance Canada is a Professional Services organization based in Canada,
with around 5000 employees and annual revenues of $700.0 million.
Teleperformance Canada operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Adobe Connect and Umbraco CMS,
covering areas like ERP Financial, Audio Video and Web Conferencing and Web Content Management.
Teleperformance Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Adobe Systems and Umbraco.
Teleperformance Canada recently adopted applications including
Lead Forensics in 2022, Hubspot Marketing Automation in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Teleperformance Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Teleperformance Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Teleperformance Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.