Teleperformance
21/25 rue Balzac,
Paris, 75008,
France
Paris, 75008,
France
33 1 53 83 59 00
Professional Services
Teleperformance Technographics
Teleperformance Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Teleperformance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420000 Teleperformance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teleperformance has purchased the following applications: ExFlow AP for AP Automation in 2011, Square Systems Opinion8 Employee Engagement for Employee Engagement in 2017, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teleperformance is running and its propensity to invest more and deepen its relationship with SignUp Software AB , Microsoft , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teleperformance revenues, which have grown to $7.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teleperformance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Teleperformance Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SignUp Software AB | Legacy | ExFlow AP | AP Automation | ERP Financial Management | n/a | 2011 | 2024 |
In 2011 Teleperformance began using ExFlow AP in its Nordic operations. ExFlow AP, categorized as AP Automation, was introduced into Finance and Accounts Payable to automate invoice intake and processing.
Initial implementations centered on ExFlow Data Capture OCR for automated document capture, invoice data extraction, and validation, combined with configurable approval workflows and exception handling consistent with AP Automation capabilities. The deployment of ExFlow AP was configured for invoice routing and rule based automation to reduce manual touchpoints and support standard AP controls. Configuration focused on accounts payable functional processes and workflow orchestration rather than core ERP redesign.
Teleperformance later evaluated and selected ExFlow, including ExFlow Data Capture OCR, as part of a global template for Dynamics 365 F&O, with the global rollout study begun in 2020. Integration into the Dynamics 365 F&O template enabled validated invoice transactions to flow into the corporate finance ledger as part of end to end procure to pay workflows. The global rollout expanded through 14 countries by Q1 2024, extending coverage beyond the Nordic region to multinational AP operations.
Governance followed a template driven rollout model with centralized template design and localized configuration to address country specific tax and compliance requirements, aligning AP process standards across operating units. Outcomes explicitly reported include reduced invoice processing time and the repurposing of AP staff toward higher value tasks. The implementation positions Teleperformance ExFlow AP AP Automation as a standardized component of the companys Finance and Accounts Payable landscape within the Dynamics 365 F&O program.
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Square Systems | Legacy | Square Systems Opinion8 Employee Engagement | Employee Engagement | HCM | n/a | 2017 | 2017 |
In 2017, Teleperformance implemented Square Systems Opinion8 Employee Engagement to support Employee Engagement and contact-centre feedback workflows. Industry write-ups cite Teleperformance among Opinion8 customers for contact-centre feedback and quality measurement in the UK market, aligning the implementation with the CRM/Customer Experience process area.
Square Systems Opinion8 Employee Engagement was configured to deliver voice of the customer and voice of the employee style feedback capabilities common to the Employee Engagement category, including configurable surveys, real-time feedback capture, QA scoring and operational dashboards. Implementations emphasized agent-level quality measurement, closed-loop feedback routing and reporting for supervisors and quality assurance teams, supporting standard workflows for agent coaching and continuous quality measurement.
Operational coverage is focused on UK contact-centre operations, affecting contact-centre operations, quality assurance and people managers responsible for agent performance and engagement. The source material lists Teleperformance as a typical Opinion8 customer for contact-centre use while explicit employee-focused usage is not documented in the source and is inferred from Opinion8s stated Voice of the Employee capabilities.
The public source does not detail specific system integrations or implementation partners, and implementations in this category commonly integrate with CRM and workforce management systems to close feedback loops and inform scheduling and coaching, though no specific integrations are documented for Teleperformance in the cited material.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2016 |
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Call Center | CRM |
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2010 | 2011 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM), Secure Web Gateways (SWG) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Teleperformance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Teleperformance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Teleperformance Technographics
Teleperformance is a Professional Services organization based in France,
with around 420000 employees and annual revenues of $7.49 billion.
Teleperformance operates a diverse technology stack with applications such as
ExFlow AP, Square Systems Opinion8 Employee Engagement and Adobe Connect,
covering areas like AP Automation, Employee Engagement and Audio Video and Web Conferencing.
Teleperformance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SignUp Software AB, Square Systems and Adobe Systems.
Teleperformance recently adopted applications including
Island Platform in 2024, Adform in 2022 and goFLUENT Language Assessment in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Teleperformance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Teleperformance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Teleperformance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.