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Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige Data, Technology Stack, and Enterprise Applications
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Optimizely Legacy Optimizely Search & Navigation (ex Episerver Find) Application, Web and Enterprise Search Content Management n/a 2021 2021
Web Content Management Content Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enreach Legacy Enreach Outbound Call Center CRM n/a 2008 2008
In 2008, Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige implemented Enreach Outbound, a Call Center application used to support inside-sales and external call-centre lead management. The deployment has been operational since 2008 and was introduced to improve lead distribution and reporting for Telia Denmark's commercial teams. Enreach Outbound, also referenced as Enreach Campaigns and formerly HeroBase, was configured to manage outbound campaign workflows, automated dialing, lead routing and prioritization, and reporting dashboards. Configuration emphasized campaign management and call orchestration capabilities typical of Call Center software, enabling structured queues, contact pacing and consolidated activity reporting to support inside-sales agents and contact centre operators. Operational coverage focused on Telia Denmark's inside-sales organisation and external call-centre operations, aligning the application with sales and lead management business functions. The implementation centralized lead assignment and standardized reporting outputs to create a single source of campaign and contact performance data for sales managers and contact-centre supervisors. Governance and process changes accompanied the rollout, formalizing lead distribution rules and reporting cadence to support recurring campaign cycles. The solution increased call volumes and contacts dramatically and generated a reported 25% uplift in sales for Telia Denmark's inside sales organisation.
Customer Experience CRM 2018 2018
Customer Experience CRM 2015 2015
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2008 2008
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dynatrace Legacy Dynatrace APM Application Performance Management ITSM n/a 2015 2015
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
IT Decision Makers and Key Stakeholders at Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige Technographics

Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige is a Professional Services organization based in Denmark, with around 890 employees and annual revenues of $660.0 million.

Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige operates a diverse technology stack with applications such as Optimizely Search & Navigation (ex Episerver Find), Enreach Outbound and Dynatrace APM, covering areas like Application, Web and Enterprise Search, Call Center and Application Performance Management.

Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Optimizely, Enreach and Dynatrace.

Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige recently adopted applications including Optimizely Search & Navigation (ex Episerver Find) in 2021, Playable Leadfamly in 2021 and EpiServer CMS in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Telia Danmark, Filial Af Telia Nattjanster Norden, Sverige’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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