The Cheesecake Shop
2 Lisbon St,
Fairfield East, 2165, NSW,
Australia
Fairfield East, 2165, NSW,
Australia
61 4 1231-2312
Retail
The Cheesecake Shop Technographics
The Cheesecake Shop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Cheesecake Shop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 The Cheesecake Shop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Cheesecake Shop has purchased the following applications: Visa Authorize.Net for Payment Processing in 2020, MYOB Greentree Payroll for Payroll in 2018, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Cheesecake Shop is running and its propensity to invest more and deepen its relationship with Visa , PayPal , MYOB or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Cheesecake Shop revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Cheesecake Shop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Cheesecake Shop Tech Stack and Enterprise Applications
The Cheesecake Shop ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020 The Cheesecake Shop implemented Visa Authorize.Net for Payment Processing on its ecommerce website. The deployment centers on Visa Authorize.Net as the primary payment gateway handling card authorization and capture for online orders placed through the public storefront.
Configuration and functional modules emphasize standard payment gateway workflows, including authorization, settlement orchestration and tokenization for stored card references, with integration approaches consistent with either hosted payment forms or direct API-based checkout flows. Visa Authorize.Net is used to manage payment method tokenization and to surface gateway-level transaction status to downstream systems.
Operational integration is focused on the website checkout and the retail online order lifecycle, with payment events routed into order management and finance workflows for settlement and reconciliation. Business functions impacted include ecommerce operations, payments operations, finance and customer service, which consume transaction data and gateway response codes for order fulfillment and dispute handling.
Governance changes include updates to checkout payment acceptance rules, reconciliation procedures and chargeback handling workflows to align with Visa Authorize.Net transaction flows and reporting. The Cheesecake Shop Visa Authorize.Net Payment Processing relationship is structured to centralize online payment authorization while aligning operational procedures to gateway capabilities.
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Payment Processing | ERP |
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2020 | 2020 |
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The Cheesecake Shop HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MYOB | Legacy | MYOB Greentree Payroll | Payroll | HCM | n/a | 2018 | 2018 |
In 2018, The Cheesecake Shop deployed MYOB Greentree Payroll as its Payroll application to formalize payroll processing within its cloud application ecosystem. The rollout coincided with a broader cloud adoption across the franchisor network that supports financial management, Fair Work compliance and operational reporting for a 220 plus store network and roughly 2,000 employees, including five company-owned stores.
MYOB Greentree Payroll was configured to support core payroll processing workflows typical of Payroll systems, including automated payroll runs, award‑based pay rule configuration, tax and statutory reporting, leave and entitlements management, and payroll reporting for franchisor oversight. Configuration work focused on standardizing pay rules and payroll cycles to reduce manual interpretation of awards and to provide a single source of payroll truth for corporate-owned sites and franchisor reporting.
The payroll implementation was integrated into the retailer’s existing cloud stack, operating alongside time and attendance systems such as TANDA and accounting and financial reporting tools including Xero, plus other cloud-based applications used for quality assurance auditing, project management, training and communication. This integration pattern enabled time capture to feed payroll calculations and allowed payroll outputs to be reconciled with financial reporting tools used by the business and its franchisees.
Governance and operational impact emphasized franchisee compliance and monthly performance monitoring, with payroll and timekeeping controls supporting Fair Work compliance obligations and franchisee reporting. The Cheesecake Shop reported improvements in franchisee satisfaction, quality and compliance generally after moving to cloud-based applications, with payroll and time integration cited as practical solutions to reduce manual award interpretation burden at store level.
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Payroll | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2020 |
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The Cheesecake Shop Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, The Cheesecake Shop implemented Microsoft 365 to support Collaboration across its organization. The rollout targeted the retailer's approximately 2000 employees in Australia, establishing a cloud first productivity and communications platform for corporate teams and retail store operations.
The Microsoft 365 deployment concentrated on core Collaboration capabilities, including enterprise email and calendaring, document collaboration and intranet content, and Teams based communications and meetings. Microsoft 365 was configured as a centralized tenant to deliver SharePoint driven document management, centralized mailboxes, and unified collaboration workflows that align with typical Collaboration category functionality.
Operational governance was organized around centralized tenant administration, role based access controls, and standard user provisioning to manage corporate and store level accounts. The Cheesecake Shop Microsoft 365 Collaboration supports corporate productivity, communications, and document management functions, and Microsoft 365 is explicitly referenced on the company public website, indicating its visible role in corporate communications and hosted collaboration assets.
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The Cheesecake Shop Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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The Cheesecake Shop eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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The Cheesecake Shop CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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The Cheesecake Shop PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2016 | 2016 |
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The Cheesecake Shop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Cheesecake Shop
| First Name | Last Name | Title | Function | Department | Phone | |
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Managing Director, Operations | Director | Finance | |
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HR Officer | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Head of operations | Director | Finance | |
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Senior Area Manager | Manager | Finance | |
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CEO & Head Cake Decorator | Director | Finance | |
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Apps Being Evaluated by The Cheesecake Shop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Cheesecake Shop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Cheesecake Shop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Cheesecake Shop Technographics
The Cheesecake Shop is a Retail organization based in Australia,
with around 2000 employees and annual revenues of $500.0 million.
The Cheesecake Shop operates a diverse technology stack with applications such as
Visa Authorize.Net, MYOB Greentree Payroll and Microsoft 365,
covering areas like Payment Processing, Payroll and Collaboration.
The Cheesecake Shop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, MYOB and Microsoft.
The Cheesecake Shop recently adopted applications including
Klaviyo in 2021, Visa Authorize.Net in 2020 and PayPal Braintree in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Cheesecake Shop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Cheesecake Shop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Cheesecake Shop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.