Virginia Beach, 23451, VA,
United States
The Franklin Johnston Group Technographics
The Franklin Johnston Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Franklin Johnston Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 The Franklin Johnston Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Franklin Johnston Group has purchased the following applications: NexusPayables for AP Automation in 2017, WooCommerce for eCommerce in 2021, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Franklin Johnston Group is running and its propensity to invest more and deepen its relationship with Nexus Systems , Automattic , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Franklin Johnston Group revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Franklin Johnston Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Franklin Johnston Group Tech Stack and Enterprise Applications
The Franklin Johnston Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nexus Systems | Legacy | NexusPayables | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, The Franklin Johnston Group implemented NexusPayables, an AP Automation application from Nexus Systems. The deployment centralized invoice intake and processing for the company, aligning the accounts payable function across its United States operations.
The implementation concentrated on standard AP Automation capabilities, including invoice capture, automated routing and approval workflows, exception handling, and payment orchestration configured to fit a mid-market finance organization. NexusPayables processed and submitted all invoices in a timely manner through the Nexus invoice system, establishing a single transactional record for vendor invoices and approvals.
Operational scope emphasized finance and accounts payable teams, delivering workflow audit trails and document retention to support month-end close and vendor payment cycles. The source material does not list external system integrations, so operational design prioritized internal workflow consolidation and document management within NexusPayables.
Governance was oriented around AP workflow controls, approval matrices and role-based access configured in the application to formalize invoice review and payment authorization. The recorded outcome from the implementation indicates consistent, timely processing and submission of invoices through the Nexus invoice system.
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The Franklin Johnston Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 The Franklin Johnston Group deployed WooCommerce 4.8 to power its eCommerce storefront. The Franklin Johnston Group implemented WooCommerce as the primary eCommerce application to enable online product listing, shopping cart and checkout workflows on its public website.
WooCommerce 4.8 is installed as the WordPress plugin that sits alongside the site content management layer, providing product catalog management, order processing, cart and checkout orchestration, pricing and promotion configuration, basic inventory tracking and tax and shipping rule configuration. Functional modules are focused on front end merchandising, customer checkout flows and order management, consistent with standard eCommerce platform capabilities.
Operational ownership appears centered on web and commerce teams that manage site content, catalog updates and order fulfillment workflows, with the eCommerce application servicing marketing, sales and operations functions. Governance includes platform versioning and site maintenance tied to the WordPress ecosystem, with WooCommerce 4.8 serving as the eCommerce backbone for the company website.
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The Franklin Johnston Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, The Franklin Johnston Group deployed Hotjar on its public website. Hotjar is a Customer Experience application used to capture session recordings, heatmaps, conversion funnels, and on-site feedback to surface qualitative signals for UX, product, and marketing decision making.
Implementation centered on client-side instrumentation, embedding the Hotjar tracking script and feedback widgets across customer-facing pages to collect behavioral and attitudinal data. Functional capabilities exercised include session replay for user journey analysis, heatmaps for click and scroll behavior, conversion funnel visualization, and feedback polls to collect on-page responses. Operational ownership aligned with digital, e-commerce and marketing teams, enabling continuous qualitative research workflows and funnel troubleshooting while maintaining site-level data capture controls and consent considerations.
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The Franklin Johnston Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Franklin Johnston Group
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by The Franklin Johnston Group Executives
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