The Franklin Mint
486 Thomas Jones Way,
Exton, 19341, PA,
United States
Exton, 19341, PA,
United States
1 AÂ 610-884-4800
Professional Services
The Franklin Mint Technographics
The Franklin Mint Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Franklin Mint and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 The Franklin Mint employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Franklin Mint has purchased the following applications: PayPal Enterprise for Payment Processing in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Riskified Chargeback Guarantee for eCommerce Fraud Protection in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Franklin Mint is running and its propensity to invest more and deepen its relationship with PayPal , Google , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Franklin Mint revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Franklin Mint intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Franklin Mint Tech Stack and Enterprise Applications
The Franklin Mint ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2017 | 2017 |
In 2017, The Franklin Mint implemented PayPal Enterprise to provide online payment acceptance on its public website. PayPal Enterprise functions as the company Payment Processing solution, centralizing checkout flows, payment authorization and capture, and hosted payment pages for the e-commerce storefront.
The deployment was web focused and built on API integration patterns typical of Payment Processing platforms, enabling payment authorization, capture, tokenization for saved payment methods, and support for card payments and PayPal wallet transactions. Configuration emphasized order capture workflows, refund and partial refund processing, and dispute handling capabilities aligned with merchant settlement and chargeback operations.
Operational coverage included e-commerce operations, finance for transaction reconciliation and settlement, and customer service for dispute and refund handling. Governance established payment acceptance policies, transaction reconciliation procedures, and operational workflows for refunds and chargebacks, with implementation centered on website checkout instrumentation and operational process changes rather than back office system replacement.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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The Franklin Mint Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, The Franklin Mint implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is observable from the company website and reflects a cloud-hosted productivity stack provisioned for enterprise email, calendaring, document collaboration, cloud storage, and real-time conferencing.
The implementation leverages Google Workspace (Formerly Google G-Suite) administrative features such as the Admin console for centralized account provisioning, role-based access controls, and shared drive governance, aligning platform configuration with corporate IT and information governance needs. The platform is used across corporate functions including marketing, operations, and customer service to unify communication and document workflows, and standard collaboration components such as Gmail, Google Drive, Google Docs, Google Calendar, and Google Meet are central to day-to-day operations.
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The Franklin Mint eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Riskified | Legacy | Riskified Chargeback Guarantee | eCommerce Fraud Protection | eCommerce | n/a | 2021 | 2021 |
In 2021, The Franklin Mint implemented Riskified Chargeback Guarantee on its public e-commerce website, deploying a commercial eCommerce Fraud Protection solution to govern order acceptance and chargeback exposure. The Riskified Chargeback Guarantee implementation is positioned to provide automated fraud decisioning alongside guaranteed chargeback coverage for approved orders, and it is integrated into the storefront checkout flow.
The deployment architecture centers on client-side event capture and server-side API signaling to enable real-time decisioning, order scoring, and chargeback coverage enforcement. Functional capabilities implemented include automated fraud decisioning, guaranteed chargeback protection for approved transactions, and an automated review queue for higher risk orders, with decision outcomes applied at order authorization and fulfillment points.
Operational scope covers e-commerce operations, fraud operations, customer service intake for disputed orders, and finance teams managing chargeback reconciliation, with the tool operating on the company web storefront serving United States customers. Governance updates established include formalized dispute handling workflows and rule adjustment processes to align fraud operations with Riskified Chargeback Guarantee decision outputs, and operational teams use the platform to coordinate chargeback case documentation and claims processing.
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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The Franklin Mint SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2013 | 2013 |
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The Franklin Mint CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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The Franklin Mint IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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The Franklin Mint CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The Franklin Mint
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Franklin Mint Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Franklin Mint IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Franklin Mint digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Franklin Mint Technographics
The Franklin Mint is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $150.0 million.
The Franklin Mint operates a diverse technology stack with applications such as
PayPal Enterprise, Google Workspace (Formerly Google G-Suite) and Riskified Chargeback Guarantee,
covering areas like Payment Processing, Collaboration and eCommerce Fraud Protection.
The Franklin Mint has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Google and Riskified.
The Franklin Mint recently adopted applications including
Zip Pay in 2021, Riskified Chargeback Guarantee in 2021 and Shopify in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Franklin Mint’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Franklin Mint’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Franklin Mint technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.